IT Specialist

Morph Enterprise; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

Morph Enterprise seeks an IT Specialist to provide comprehensive technical support to end users, from frontline assistance to advanced troubleshooting and system configuration.

This role ensures reliable IT operations across the organization by resolving incidents, fulfilling service requests, and supporting enterprise technologies.

Qualifications

• Bachelor's degree in IT or related field or equivalent experience.
• 10+ years of IT support, service desk operations, or system troubleshooting.
• 6+ years working knowledge of Windows OS, MacOS, Microsoft 365, Active Directory, and basic networking.
• 6+ years experience supporting mobile devices (iOS and Android), including enterprise management profiles.
• 6+ years proficiency with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Excel, Word, etc.).
• 6+ years ability to diagnose and resolve issues across multiple operating systems.
• 6+ years familiarity with basic cybersecurity practices such as MFA, endpoint protection, and secure data handling.
• Ability to follow ITIL best practices for incident, problem, and change management.
• Strong communication, customer service, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to lift, move, and install computer hardware up to 25–40 lbs.

Responsibilities

• Serve as a primary point of contact for IT support via phone, email, ticketing system, and in-person.
• Troubleshoot and resolve hardware, software, and network issues at basic and advanced levels.
• Assist users with account access, password resets, MFA issues, and identity-management tasks.
• Perform workstation setup, imaging, deployment, and peripheral configuration.
• Support enterprise applications and departmental systems, including specialized tools.
• Conduct root-cause analysis and implement long-term solutions for recurring problems.
• Document all interactions and procedures accurately in the ticketing system.
• Escalate issues and collaborate with system administrators, infrastructure teams, and vendors.
• Manage user accounts, security groups, file permissions, and access requests.
• Provide guidance, mentorship, and knowledge-sharing with support staff.
• Assist with system upgrades, patching, deployments, and lifecycle management of workstations.
• Educate users on IT policies, procedures, and best practices.

Skills

Windows OS

MacOS

Microsoft 365

Active Directory

Networking basics

Mobile device support

Microsoft 365 apps

Troubleshooting

ITIL practices

Communication skills

Independent & collaborative work

Physical setup of PC hardware

Education

Bachelor's degree in IT or related field

Equivalent experience

Tools

Ticketing system

MFA management

Job description

Seeks an IT Specialist to provide comprehensive technical support to end users, ranging from front-line assistance to advanced troubleshooting and system configuration.

This role ensures reliable IT operations across the organization by resolving incidents, fulfilling service requests, and supporting enterprise technologies.

Key Responsibilities

• Serve as a primary point of contact for IT support via phone, email, ticketing system, and in-person.

• Troubleshoot and resolve hardware, software, and network issues at both basic and advanced levels.

• Assist users with account access, password resets, MFA issues, and general identity-management tasks.

• Perform workstation setup, imaging, deployment, and peripheral configuration.

• Support enterprise applications and departmental systems, including specialized tools.

• Conduct root-cause analysis and implement long-term solutions for recurring problems.

• Document all interactions and technical procedures accurately in the ticketing system.

• Escalate issues appropriately and collaborate with system administrators, infrastructure teams, and vendors.

• Manage user accounts, security groups, file permissions, and access requests.

• Provide guidance, mentorship, and knowledge-sharing with support staff.

• Assist with system upgrades, patching, deployments, and lifecycle management of workstations.

• Educate users on IT policies, procedures, and best practices.

Skill

Required / Desired

Amount

of Experience

• Bachelor's degree in IT or related field or equivalent experience

• Required

• 10

  Years

  Experience providing IT support, service desk operations, or system troubleshooting.

• Required

• 6

  Years

  Working knowledge of Windows OS, MacOS, Microsoft 365, Active Directory, and basic networking.

• Required

• 6

  Years

  Experience supporting mobile devices (iOS and Android), including enterprise management profiles.

• Required

• 6

  Years

  Proficient with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Excel, Word, etc.).

• Required

• 6

  Years

  Ability to diagnose and resolve both basic and complex technical issues across multiple operating systems.

• Required

• 6

  Years

  Familiarity with basic cybersecurity practices such as MFA, endpoint protection, and secure data handling.

• Required

• Ability to follow ITIL best practices for incident, problem, and change management.

• Required

• Strong communication, customer service, and problem-solving skills.

• Required

• Ability to work independently and collaboratively in a fast-paced environment.

• Required

• Ability to lift, move, and install computer hardware up to 25 40 lbs.

• Required