IT Specialist

Parks Marina Inc; United States; Vor Ort; USD 55.000 - 90.000; Vollzeit

Zusammenfassung

Parks Marina Inc. is a family-owned marina with bars, restaurants, boat sales, and service seeking an IT Specialist to support and improve technology across the organization.

You will implement software, optimize systems, strengthen security, and train staff while documenting workflows and leveraging new tools to boost efficiency and guest experience.

Qualifikationen

• Proven experience in IT support, network administration, or a related field.
• Strong understanding of networking, Wi‑Fi infrastructure, hardware, software, and troubleshooting.
• Experience supporting multiple locations or business units preferred.
• Experience with business software implementation or administration is highly preferred.
• Strong problem-solving and analytical skills.
• Ability to communicate technical information to non-technical employees.
• Strong organizational and project-management skills.
• Ability to prioritize in a fast-paced environment.
• Ability to work independently while collaborating with management.

Aufgaben

• Manage, maintain, troubleshoot, and improve the marina's network.
• Maintain reliable Wi-Fi across marina, restaurants, and offices.
• Manage routers, switches, firewalls, printers, POS, and devices.
• Troubleshoot hardware, software, connectivity, and user access.
• Monitor system performance and preempt issues.
• Assist with cybersecurity, backups, and data protection.
• Coordinate with vendors and contractors.
• Maintain documentation of networks, systems, and accounts.
• Lead or assist with software rollouts and optimization.
• Develop tech improvements roadmap and ROI-focused proposals.

Kenntnisse

IT Support

Network Administration

Wi-Fi & Networking

Cybersecurity Basics

Vendor Coordination

Documentation

Customer Service

Jobbeschreibung

Position Overview

We are seeking a highly motivated, solutions-oriented IT Specialist to join our

family-owned marina and growing hospitality and marine business. This position will

support the technology needs of our marina, multiple bars and restaurants, boat sales,

boat service, and administrative operations.

The IT Specialist will be responsible for maintaining and improving our technology

infrastructure while playing a key role in identifying, implementing, and optimizing

software, systems, and technology that make our employees's jobs easier, faster, more

efficient, and more effective.

This is more than a traditional IT support position. We are looking for someone who

thinks proactively about "How can we do this better?" and is constantly looking for new

technology, software, automation, and innovative solutions that can improve the way our

business operates.

The ideal candidate will be comfortable working with people at every level of the

organization, from restaurant and bar employees to marina staff, boat sales and service

teams, managers, and ownership.

Key Responsibilities

• Manage, maintain, troubleshoot, and improve the company's network
• Maintain reliable Wi-Fi and internet connectivity throughout the marina, restaurants, bars, offices, service areas, and other facilities.
• Manage routers, switches, access points, firewalls, printers, computers, tablets, POS systems, and other technology equipment.
• Troubleshoot hardware, software, connectivity, and user-access issues.
• Monitor system performance and identify potential problems before they impact operations.
• Assist with cybersecurity, system security, password management, access controls, backups, and data protection.
• Coordinate with outside technology vendors, internet providers, software providers, and contractors when necessary.
• Maintain accurate documentation of networks, systems, equipment, accounts, and technology infrastructure.

Software Implementation & Optimization

• Evaluate, recommend, implement, and support software and technology solutions across all areas of the business.
• Work closely with management and department leaders to understand operational challenges and identify technology-based solutions.
• Assist with implementation of new POS systems, restaurant technology, scheduling systems, inventory systems, accounting software, CRM platforms, boat sales/service software, communication tools, and other business applications.
• Lead or assist with software rollouts, including configuration, testing, training, troubleshooting, and ongoing optimization.
• Ensure different systems work together effectively whenever possible.
• Identify opportunities to eliminate unnecessary manual processes, duplicate data entry, paperwork, and inefficient workflows.
• Continuously evaluate existing technology and recommend improvements.
• Stay current on emerging technology, software, artificial intelligence, automation, cybersecurity, and other innovations relevant to the hospitality and marine
• Proactively research new tools and technologies that could improve efficiency, customer service, communication, profitability, or employee experience.
• Identify repetitive or time-consuming tasks that could be automated or simplified.
• Develop and implement technology-driven solutions that reduce employee
• Encourage a culture of continuous improvement throughout the organization.
• Regularly ask: "Is there a better, faster, easier way to do this?"
• Present recommendations to ownership and management based on potential efficiency, cost savings, return on investment, and ease of implementation.

Employee Support & Training

• Provide timely technical support to employees across all departments.
• Train employees on new software, systems, equipment, and technology.
• Create simple instructions, guides, and standard operating procedures when appropriate.
• Help employees become more comfortable and confident using technology.
• Work with managers to identify technology-related challenges affecting their teams.
• Support the continuous evolution of employee roles as technology changes.

The IT Specialist will work across the entire organization, including:

Restaurants & Bars

• Online ordering and reservation systems
• Scheduling and communication tools
• Inventory and reporting systems

Marina Operations

• Dock and slip operations
• Access control and related technology
• Wi-Fi and network infrastructure
• CRM and lead management
• Digital paperwork and document management
• Inventory and reporting systems

Boat Service

• Scheduling and work-order systems
• Parts and inventory technology
• Technician communication and workflow systems

Administrative Operations

• Computers and user accounts
• Microsoft 365 or similar business platforms
• File storage and document management
• Accounting and business software
• Cybersecurity and data protection
• Communication and collaboration tools

Strategic Technology Responsibilities

• Develop an ongoing technology improvement roadmap.
• Identify opportunities for automation and artificial intelligence.
• Recommend technology that can reduce labor‑intensive administrative tasks.
• Improve the flow and accessibility of information throughout the company.
• Help departments utilize existing software to its full potential.
• Identify opportunities to integrate systems and eliminate duplicate work.
• Measure the effectiveness of new technology implementations.
• Help leadership understand the benefits, costs, and risks of technology investments.
• Continuously look for ways technology can improve both the employee and

Qualifications

• Proven experience in IT support, network administration, systems administration, or a related field.
• Strong understanding of networking, Wi-Fi infrastructure, hardware, software, and troubleshooting.
• Experience supporting multiple locations, departments, or business units is preferred.
• Experience implementing or administering business software is highly preferred.
• Strong problem-solving and analytical skills.
• Comfortable learning new technology quickly.
• Ability to communicate technical information to non-technical employees in a simple and approachable way.
• Strong organizational and project-management skills.
• Ability to prioritize multiple issues and projects in a fast-paced environment.
• Ability to work independently while collaborating closely with management and employees.

Preferred Experience

• Boat sales or service software
• Cloud-based applications
• Scheduling and labor-management software