IT Specialist

Brevard County Sheriff's Office; Titusville (FL); On-site; USD 52,000 - 80,000; Full time

Job summary

The Brevard County Sheriff's Office is seeking an IT Specialist to provide technical assistance to end users across multiple locations throughout Brevard County. This role supports desktops, laptops, cellular devices, cameras, and related peripherals in person or remotely, with on-call duties and after-hours shifts as needed.

Applicants should have a high school diploma and at least five years of verifiable IT experience, with one year minimum experience required.

Qualifications

• High school diploma required.
• Minimum five (5) years of verifiable experience as an IT technician or related role; year-for-year substitutions allowed via formal education or internships.
• All applicants must have at least one (1) year of experience.

Responsibilities

• Provide comprehensive IT equipment support for desktop and laptop hardware, software, and peripherals.
• Provide programming, support and assistance with cellular devices and mobile cameras.
• Answer user inquiries regarding computing and cellular device operation to resolve problems; escalate as needed.
• Set up, relocate, and maintain cellular and computing devices for employee use, ensuring proper installation of cables, OS and software.
• Install and perform minor repairs to hardware, software or peripherals following specifications.
• Install and programming of data devices and camera systems.
• Maintain records of daily data communications transactions, problems and remedial actions.
• Provide support to outside vendors regarding hardware and software matters.
• Assist Unit peers in daily operations and growth.
• Maintain accurate inventory and surplus counts.

Job description

The purpose of this class is to provide technical assistance to end users. This class answers questions and/or resolves computer problems, including hardware/software, printing, installation and operating systems, services cell phones and other data devices. Troubleshoots for clients in person or via telephone or electronically. This class works according to general guidelines and requires considerable judgment and self-initiative. This class works out in the field supporting multiple locations.

The tasks listed below are those that represent the majority of time spent working in this position. Management may assign additional tasks related to the type of work of the position as necessary.

• Provide comprehensive IT equipment support for desktop and laptop computer hardware, software, and peripherals.
• Provide programming, support and assistance with cellular devices and mobile cameras.
• Answer user inquiries regarding computing and cellular device operation to resolve problems; elevate problems to a higher level for resolution as needed.
• Set up, relocate, and maintain cellular and computing devices for employee use performing and ensuring proper installation of cables, operating systems and/or appropriate software.
• Install and perform minor repairs to hardware, software or peripheral equipment following design or installation specifications.
• Install and programming of data devices and camera systems.
• Maintain records of daily data communications transactions, problems and remedial actions taken or installation activities.
• Provide support to outside vendors regarding hardware and software matters.
• Provide assistance to Unit peers in support of daily operations and work environment growth.
• Maintains accurate inventory and surplus counts for area of responsibility.
• Applies all policies regarding copyright, state, federal and local applicable laws and license maintenance.
• Regular, dependable and punctual attendance is an essential function of this job.

High school diploma and no less than five (5) years of verifiable experience as an IT technician or in a closely related position. Will accept formal education and internships in lieu of experience on a year for year basis. All applicants must have at least one (1) year of experience.

Position requires a valid Florida Driver's License which must be maintained for duration of employment.

Position is located throughout Brevard County Sheriff's Office; expected work hours are 3:00 pm - Midnight; subject to working on-call, after hours, weekends and during natural disasters to meet the operational needs of the agency. Work may involve confined workspace and outdoor locations.

Employees may have contact with inmates during the normal course of the workday.

Due to the physical demands of this position, as bulleted below, medical assessment certifying the applicant's ability to perform all job tasks, with or without a reasonable accommodation, is required prior to the issuance of a final job offer.

Routine Activities for IT Specialist

• Climbing of ladders to install/replace security equipment such as surveillance cameras.
• Climbing of ladders to install/replace wireless access points for WiFi coverage.
• Climbing of ladders to install/replace network wiring in drop ceilings and other overhead areas.
• Periodic climbing into/crawling through enclosed overhead areas to install network wiring.
• Crouching for extended periods of time to install/wire hardware into equipment racks and vehicles.
• Kneeling or crouching for extended periods of time for installation/maintenance of cabling in areas with raised floors.
• Crouching/crawling under desks or countertop areas to install/wire computer and telephone equipment.
• Frequently stand for extended periods of time, to include a full shift, while escorting contractors in secured facilities.

Promotional Process for Civil Service Classified Positions: Minimum qualifications for promotional opportunities must be met by application deadline. The hiring authority or designee will review the applications for civil service classified positions and notify the selected candidates of the date, time & location of the Oral Review Board (interview). The interview results and ORB recommendations will be forwarded to the sheriff or designee for approval.

The Brevard County Sheriff's Office is an Equal Opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender identity, and sexual orientation, national origin, age (over 40), disability or genetic information in employment practices. We encourage veterans, service members and their spouses and family members to apply for employment with this agency, qualified applicants will receive preference and priority in hiring decisions. ADA requires the Sheriff's Office to provide reasonable accommodations to qualified individuals with disabilities. Job applicants and current employees are invited to discuss ADA accommodations.