IT Specialist

Royal Electric

Sacramento (CA)

On-site

USD 85,962,000 - 97,424,000

Full time

14 days+

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Benefits offered by this job

Health care plan

401(k) retirement plan

Life insurance

Paid time off (PTO)

Family leave

Disability insurance

Job summary

Royal Electric is seeking an IT Specialist for our Sacramento, CA office to provide end-user support, systems administration, and network troubleshooting. You will handle on-site and remote requests, manage accounts, and contribute to IT projects.

Ideal candidates have 2+ years of help desk experience, strong Windows/M365 skills, and a willingness to travel within California. On-site work environment with safety protocols and equipment handling requirements.

Qualifications

High School Diploma or GED required.
On path for degree or certificate in Information Technology; A+ and/or Network+ certification preferred.
2+ years of help desk or related technical support experience.
Valid Driver’s license.

Responsibilities

Support end users via on-site, phone, email, chat, or ticketing system; diagnose hardware, software, and connectivity issues.
Escalate complex issues to Tier 2/3 or vendors with documentation.
Manage user accounts, permissions, and groups in Active Directory and Microsoft 365.
Maintain asset inventory and lifecycle tracking; support deployment of hardware and software.
Troubleshoot network issues (DNS, DHCP, VPN, wireless) and assist with AV/printing support.

Skills

Windows 10/11

Microsoft 365

Active Directory

Troubleshooting

Communication

ITSM

PowerShell

Travel CA

Vehicle operation

Education

High School Diploma or GED

IT degree/cert path

A+/Network+ preferred

Tools

MDM tools

Job description

At Royal Electric Company we provide expert electrical design, construction, and service with builders, contractors and facility owners who value relationships, trust, expertise, and a commitment to each other towards achieving exceptional results.

We are able to sustain this through our linking values of expertise, collaboration, integrity, passion, and loyalty. These values support our core purpose; to build great relationships, one project at a time!

We have a current opening for an IT Specialist at our Sacramento, CA office.

TheIT Specialist provides technicalassistanceand support to end users, troubleshooting hardware, software, and network issues. This role handles both routine support requests and escalated tickets requiring deeper investigation and may contribute to IT projects and system administration tasks.

Success in the position is achieved through the following duties & responsibilities:

Support End Users Experience

Support enduser’sdevices (computers and mobile devices) while on site and document via theFresh Serviceticketing system.
Meet SLA metrics andreport outrecommended process improvements.
Setting up new systems, machinery, or networks at a designated site.
Executive support
Frequent site visits.

End User Support

Serve as a point of contact for technical support requests via phone, email, chat, or ticketing system
Diagnose and resolve hardware, software, and connectivity issues for desktops, laptops, and mobile devices
Escalate complex issues to Tier 2/3 or vendors whenappropriate, with thorough documentation

Systems & Administration

Manage user accounts, permissions, and groups in Active Directory and Microsoft 365
Assistwith configuration and maintenance of endpoints via MDM tools
Support deployment of hardware and software across the organization
Maintain asset inventory and lifecycle tracking

Infrastructure & Networking

Troubleshoot network issues (DNS, DHCP, VPN, wireless connectivity)
Assistwith printer, peripheral, and conference room AV support
Support patching and software update processes

Documentation & Process

Document resolutions andmaintainthe knowledge base
Follow and contribute to IT SOPs and runbooks
Track and meet SLA targets

Education & Experience

High School Diplomaor GEDEquivalent
On path for degree, Certificate, or similar in Information Technology and/or A+ and/or Network+ certificationpreferred.
2+ years supporting a help desk or related technical support experience.
ValidDriver’slicense

Required Skills & Abilities

Windows10/11 and Microsoft 365 administration
ActiveDirectory user and group management
Strongtroubleshooting and analytical skills
Clearcommunication with both technical and non-technical users
Familiaritywith ITSM platforms (Ticketing systems)
BasicPowerShell or scripting knowledge a plus.
Ability to travel to locations across Californiapossibly oncea month for 1-2 days
Ability to operate company vehicles

Safety & Physical Requirements

Must wear proper PPE while on jobsites.
Mustcomply withall safety standards and procedures.
Sit, stand, and walk during the duration of the workday.
Will lift, carry, push, pull, kneel, crouch, and reach.
Must be able tolift upto 50 pounds
Ability tooperatehand tools safely

Special Considerations

Bi-lingual (English and Spanish) a plus
General knowledge of hand tool/power tool for installations a plus
Ability to be badged at Airports a plus

Salary Range

$30.00/hour - $34.00/hour

We offer competitive wages plus benefits and 401(k).

Royal is proud to be an equal opportunity workplace. Individuals seeking employment at Royal are considered without regards to age, ancestry, color, race, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, religion, military or veteran status, or any other characteristic protected by federal, state, or local laws.

We utilize E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security. E-Verify Link: http://www.uscis.gov/e-verify/employees

Applicants must be authorized to work in the United States. Royal Electric is unable to sponsor or take over sponsorship of employment Visa at this time.

We promote a drug free workplace.