IT Specialist

srahiring; Plano (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) retirement plan

Health, dental, vision, and life insurance

PTO and flexible work environment

Job summary

Kaye/Bassman International Corporation is looking for an IT Specialist to support their Information Technology department in Plano, TX. This role involves providing technical support, managing hardware, and ensuring that the company utilizes up-to-date technology.

The ideal candidate will have over 3 years of corporate IT experience, proficiency in Windows 11 and Office 365, and strong hardware troubleshooting skills. KBIC offers a supportive environment and comprehensive benefits.

Qualifications

• 3+ years in a corporate IT support role.
• Must pass a background check and drug screening.
• Comfortable working onsite full-time in Plano, TX.

Responsibilities

• Provide technical support for end-users and office technologies.
• Manage hardware for remote office environments.
• Resolution of IT support tickets according to SLAs.
• Ensure company hardware and software are secure and scalable.

Skills

Windows 11 proficiency

Office 365 administration

PC hardware troubleshooting

Zoom and Teams experience

Remote support abilities

Tools

Help desk ticketing system

Remote management tools

SonicWall knowledge

Job description

Kaye/Bassman International Corporation (KBIC) is seeking an IT Specialist to support the continued growth and development of our Information Technology department. As a nationally recognized executive search firm, KBIC consistently ranks among the best in the industry for delivering superior results.

Day-to-Day

• Provide technical support for end-users and office technologies in accordance with established policies and procedures.
• Manage and support hardware for remote office environments.
• Deploy and retrieve home office hardware for remote users.
• Deliver deskside and MFP printer support.
• Ensure timely resolution of IT support tickets, meeting established SLAs.
• Maintain hardware inventory and facilitate hardware ordering requests.
• Play an active role in developing and implementing IT processes and procedures.
• Provide IT support for new remote office setups.
• Assist users with the installation and setup of computer hardware and peripherals.

Why KBIC?

• Supportive Environment: A small office setting with a fun, team-focused atmosphere where your contributions are valued.
• Comprehensive Benefits: Well-rounded benefits package, including a 401(k)-retirement plan and health, dental, vision and life insurance.
• Work-Life Balance: PTO and a flexible work environment to support your well-being.
• Vibrant Office Culture: Located right next to Legacy Hall and the Legacy shopping center, our office offers an energetic atmosphere.

As an IT Specialist, you will work closely with the rest of our team to ensure that our company uses the most up-to-date technology to run our business and that our company's hardware and software are compatible, secure, and scalable. You will also manage our internal network and support our onsite and remote staff.

What We’re Looking For

• 3+ years of verified experience in a corporate IT support role.
• Proficiency in Windows 11, Office 365 administration, and Microsoft Office.
• Experience with Zoom and Teams.
• Strong knowledge of PC hardware troubleshooting and common software issues.
• Familiarity with Apple and Android phone support.
• Ability to provide remote and phone-based support.
• Strong team player with the ability to work under deadlines and unsupervised.
• Experience using remote management tools for troubleshooting and support.
• Must pass a background check and drug screening.
• Comfortable working onsite full-time in Plano, TX (this is not a remote role).

Additional Preferred Skills

• Experience using a help desk ticketing system.
• Knowledge of SonicWall and general networking concepts.Ability to manage multiple projects simultaneously.

About Us

Kaye/Bassman International Corporation is one of the nation's premier executive search firms, ranked the #1 retained search firm in the Dallas/Fort Worth area by the Dallas Business Journal. With over 40 years of continuous growth, we thrive on innovation, excellence, and a results-driven culture.