IT Specialist

AMOREPACIFIC US, INC; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

AMOREPACIFIC US, INC in New York City is seeking an IT operations specialist responsible for supporting daily IT operations across office users, including helpdesk support, hardware and software troubleshooting, user account administration, onboarding/offboarding, and IT asset management.

The role covers EDI operations, SAP/BI-related support, B2B/B2C system coordination, vendor management, and collaboration with HQ IT.

Qualifications

• Minimum Degree or Diploma in Computer Science or Engineering, Information Technology mandatory.
• At least 1-3 years of experience in an IT role.
• 2+ years experience managing projects and people.
• Must be able to work in the NY office at least three times per week.
• Bilingual (Korean-English) is required.

Responsibilities

• EDI Operations - set up/manage new EDI connections and map data.
• End-User Computing & IT Operations - troubleshoot Windows/macOS, hardware lifecycle, ticket resolution, documentation.

Skills

Analytical & problem-solving

Written & verbal communication

Interpersonal skills

Researching applications/issues

Multitasking in fast-paced environment

Education

Bachelor's degree or diploma in CS/Engineering/IT

Job description

Job Summary:

Based in NYC only.

This position is responsible for supporting daily IT operations across office users, including helpdesk support, hardware and software troubleshooting, user account administration, onboarding/offboarding, and IT asset management. Also, this role supports B2B & B2C business and operational systems, including EDI operations, 3PL and marketplace-related system coordination, SAP/BI support, and collaboration with HQ IT, internal stakeholders, and external vendors. The ideal candidate should have strong troubleshooting skills, hands-on IT operational experience, solid communication skills, and the ability to manage multiple priorities in a fast-paced environment.

1. EDI Operations - Mandatory & Critical Function

   • Set up and manage new EDI connections for new trading partners
   • Connect SAP ECP customer master to EDI profiles after customer creation
   • Manage andmaintainexisting EDI channels (850/856/852/753/754/810/940/945), ANSI X12
   • EDI Platform experience (Intertrade, SPS, Cleo,etc)
   • EDI file read/edit experience isa must
   • Handle EDI mapping, configuration, onboarding, testing, and go-live
   • Monitor daily EDI transactions and troubleshoot failures proactively
   • Work closely with EDI vendors to ensure SLA delivery and issue resolution
   • Support business& salesteams in improving EDI automation and accuracy
   • Strong skills in project management, with experience leading cross-functional teams through complex technology initiatives.

   End-User Computing & IT Operations

   • Oversee Windows & macOS troubleshooting
   • Lead hardware/software lifecycle: procurement, setup, maintenance
   • Ensuretimelyresolution of IT tickets with improved service quality
   • Maintain IT documentation, SOPs, and operational standards

   Vendor, HQ & Stakeholder Management

   • Manage relationships with EDI, network, SAP, and hardware vendors
   • Coordinate with HQ IT for ERP alignment, compliance, and escalations
   • Support cross-functional IT projects and initiatives

   ITHelpdesk

   • Provide IT support to end users.
   • Respond to IT requests and inquiriesin a timely manner.
   • Monitor and ensure proper functioning of IT systems/applications.

Qualification and Experience:

• Minimum Degree or Diploma in Computer Science or Engineering, Information Technology mandatory

• At least 1-3 years of experience in an IT role

• 2+ years- experience managing projects and people.

• Must be able to work in the NY office at least three times per week

• Experience working with multiple stakeholders.

• Strong IT operational background

• Bilingual (Korean-English) is required

Skill Sets

• Analytical and problem-solving skill

• Strong written and oral communication

• Good interpersonal & communication skills

• Able to conduct research into application and software issues

Personal Attributes

• Willing to work beyond contractual work hours when required

• The role may occasionally require solo travel to other sites (such as Vermont / LA Brea)

• Given the nature of our IT work, candidates should be comfortable with server room / network infrastructure tasks, which can involve dusty environments and physical lifting (server equipment)

• Meticulous, analytical and independent

• Possess a strong sense of urgency, able to prioritize and meet deadlines

• A confident self-starter with a high level of drive

• Self-motivated, committed, determined, diligent and trustworthy nature

• Results oriented, resourceful, resilient, meticulous, has initiative, and willing to be "hands-on" when required

• Good listener and be a dedicated team player, willing to help others