Electronic Data Interchange Manager

BEST BRANDS CONSUMER PRODUCTS; New York (NY); On-site; USD 110,000 - 170,000; Full time

Job summary

BEST BRANDS CONSUMER PRODUCTS in New York seeks an EDI / IT Manager to own day-to-day EDI operations, stabilize processes, onboard new customers, and oversee desktop support across endpoints. You will be the primary technical contact for internal teams, vendors, and trading partners, driving reliability, documentation, and operational discipline while coordinating with MSPs and ERP/WMS ecosystems.

This role requires hands-on leadership in a fast-paced environment and a proactive approach to

Qualifications

• 5 years of EDI experience with standards like 850/860/810/856/940/945.
• Strong troubleshooting across Windows, Mac, printers, networks, and provisioning.
• Experience supporting ERP/WMS configuration and access control.
• Ability to translate technical issues for non-technical teams.
• Detail-oriented with SOPs and runbooks creation.

Responsibilities

• EDI Operations Management — Manage daily EDI functional flow, error resolution, trading partner connectivity, and mapping coordination.
• EDI Expansion — Expand EDI capabilities and onboard new customers to improve order flow.
• ERP / WMS Support — Support basic ERP/WMS EDI configuration, user access, and issue resolution.
• System Monitoring & Reliability — Implement monitoring routines for EDI queues, network health, and endpoint compliance.
• Desktop Support Leadership — Manage Level 1–2 support, ticket triage, hardware/software troubleshooting, and endpoint standards.
• IT Managed Services Vendor Relations — Function as direct contact to IT managed services provider for network, hardware, software, equipment functionality, ticket resolution, etc.
• Vendor & Trading Partner Coordination — Serve as liaison for EDI providers, ERP vendors, MSPs, and integration partners.
• Security & Compliance Support — Enforce MFA, patching, access controls, and basic cybersecurity hygiene.
• Process Documentation — Assist to build SOPs, runbooks, and knowledge base articles to prepare for IT Director onboarding.
• Project Support & Transition Prep — Assist in ongoing IT/EDI projects and prepare the environment for leadership transition.

Skills

EDI Expertise

Desktop & Endpoint Support

ERP / WMS Familiarity

Technical Communication

Process & Documentation

Project Coordination

Self-Starter

Tools

FileMaker

ColdLion

Job description

The EDI / IT Manager owns day‑to‑day technical operations across EDI. This role is designed for a strong hands‑on EDI/IT operator who can stabilize EDI processes, expand EDI onboarding for retail customers and 3PL warehouse partners, oversee IT desktop support, and liaise directly with EDI managed services provider to enhance day-to-day EDI & IT functionality.

You will be the primary technical point of contact for internal teams, external vendors, and trading partners while driving reliability, documentation, and operational discipline.

Primary Responsibilities

• EDI Operations Management — Manage daily EDI functional flow, error resolution, trading partner connectivity, and mapping coordination for Sales Order Management and 3PL Warehouse Operations.
• EDI Expansion – Expand EDI capabilities and onboard new customers to improve order flow.
• ERP / WMS Support — Support basic ERP/WMS EDI configuration, user access, and issue resolution.
• System Monitoring & Reliability — Implement monitoring routines for EDI queues, network health, and endpoint compliance.
• Desktop Support Leadership — Manage Level 1–2 support, ticket triage, hardware/software troubleshooting, and endpoint standards.
• IT Managed Services Vendor Relations — Function as direct contact to IT managed services provider for network, hardware, software, equipment functionality, ticket resolution, etc.
• Vendor & Trading Partner Coordination — Serve as liaison for EDI providers, ERP vendors, MSPs, and integration partners.
• Security & Compliance Support — Enforce MFA, patching, access controls, and basic cybersecurity hygiene.
• Process Documentation — Assist to build SOPs, runbooks, and knowledge base articles to prepare for IT Director onboarding.
• Project Support & Transition Prep — Assist in ongoing IT/EDI projects and prepare the environment for leadership transition.

Primary Skills & Competencies

• EDI Expertise — 5 years of experience executing EDI standards (e.g. 850/860/810/856/940/945), mapping, customer onboarding, compliance, and retail/wholesale transaction workflows.
• Desktop & Endpoint Support — Strong troubleshooting across Microsoft O365, Windows, Mac, printers, networks, and user provisioning.
• ERP / WMS Familiarity — Ability to support basic configuration, permissions, and issue triage. FileMaker or ColdLion experience helpful but not mandatory.
• Technical Communication — Clear communicator with ability to translate technical issues for non‑technical teams.
• Process & Documentation Discipline — Skilled at creating SOPs, checklists, and repeatable workflows.
• Project Coordination — Ability to support cross‑functional initiatives and manage small technical projects.
• Self-Starter – Strong desire to own and lead the process and execute the results in fast paced entrepreneurial environment.n skills