IT Specialist

Powerex; Mount Juliet (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Powerex, an industry leading provider of oil free compressed air and vacuum technology, is seeking an Information Technology Specialist in Mount Juliet, Tennessee.

You will provide first-line technical support, maintain infrastructure, assist with ERP and enterprise applications, and support end-user computing across all departments.

Under supervision of senior IT staff, you will troubleshoot issues, manage accounts, security, backups, and contribute to continuous improvement projects.

Qualifications

• 2+ years of IT support or system administration experience.
• Associate's or Bachelor's degree in CS/IT/IS or equivalent.
• Strong troubleshooting and problem-solving skills.
• Experience in a manufacturing environment is preferred.

Responsibilities

• Provide first-level technical support for computers, devices, printers, and software.
• Install and troubleshoot Windows workstations and hardware.
• Assist with Microsoft 365 administration and security.
• Support ERP and PLM systems including Infor CSI and Teamcenter.
• Manage user accounts, security groups, and access.
• Document procedures and participate in improvements.

Skills

Troubleshooting

Microsoft 365 administration

Networking basics

Education

Associate's or Bachelor's degree in Computer Science / IT / Information Systems

Tools

Infor CSI/SyteLine

Teamcenter PLM

Solid Edge

VMware

Hyper-V

AWS

Azure

Job description

Come join Powerex, an industry leading provider of oil free compressed air and vacuum technology, where engineering excellence, innovation, and customer impact drive everything we do.

WHO WE ARE:

Powerex designs and builds oil free compressed air and vacuum systems used in environments where performance matters most, from hospitals and laboratories to transit systems, and advanced manufacturing operations. For more than three decades, our teams of engineers, technicians, and manufacturing professionals have partnered with customers to solve complex technical challenges and deliver highly reliable, application driven solutions.

As part of Marmon and Berkshire Hathaway, Powerex offers the stability of a well-capitalized organization combined with the agility of a growing business. Employees have the opportunity to take ownership of meaningful projects, develop technical expertise, and build long term careers while contributing to systems that support critical infrastructure across multiple industries.

SUMMARY:

The Information Technology Specialist provides first-line technical support and assists in maintaining the company's technology infrastructure, enterprise applications, and end-user computing environment. Working under the guidance of senior IT staff, this position supports employees across all departments by troubleshooting technical issues, maintaining IT equipment, and assisting with infrastructure and business application administration.

ESSENTIAL DUTIES:

• Provide first-level technical support for computers, laptops, mobile devices, printers, software, and peripheral equipment.
• Install, configure, maintain, and troubleshoot Windows workstations and related hardware.
• Assist with administration of Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365.
• Create and maintain user accounts, passwords, security groups, and application access.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Assist with administration and user support for Infor CloudSuite Industrial (CSI/SyteLine) ERP.
• Provide user support for Siemens Teamcenter PLM and Solid Edge engineering applications.
• Assist with Salesforce user account administration and Zoho Desk ticket management.
• Support network connectivity, wireless devices, printers, scanners, and VoIP phone systems.
• Assist with setup and maintenance of barcode scanners, industrial label printers, and BarTender labeling software.
• Install software updates, operating system patches, and security updates.
• Assist with endpoint security, antivirus management, system backups, and disaster recovery activities.
• Document technical procedures, system configurations, and support activities.
• Participate in technology implementation and continuous improvement projects.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS & EXPERIENCE:

• Associate's or Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field, or equivalent technical experience.
• 2+ years of IT support or system administration experience.
• Strong troubleshooting and problem-solving skills.
• Experience supporting users in a manufacturing environment
• Familiarity with Microsoft 365 administration.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and wireless networking.
• Experience with ERP systems such as Infor CloudSuite Industrial (CSI/SyteLine) is a plus
• Experience with Teamcenter PLM or Solid Edge is a plus
• Experience with VMware, Hyper-V, AWS, or Microsoft Azure is a plus.