2nd Shift - Shift Production Supervisor

CTDI; Jeffersonville (IN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Weekly pay every Thursday

Monthly Incentive Bonus

Positive, team-oriented, inclusive

Health insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Job summary

CTDI is seeking a 2nd shift Production Supervisor to coordinate and oversee the production team, ensuring targets, quality, and KPI achievement. Based in Indiana, you will lead shift operations, manage daily performance, coach staff, and collaborate with HR and management to maintain a safe, compliant production environment.

The role requires 1 year of leadership experience, strong problem-solving skills, and effective communication.

Qualifications

• Minimum of 1 year of leadership experience; materials/distribution environment preferred.
• Strong problem-solving and decision-making skills with focus on continuous improvement.
• Detail-oriented and organized with ability to prioritize tasks and manage multiple projects.
• Proficient leadership and interpersonal abilities with strong written and verbal communication.
• Capacity to engage with customers in a professional manner.
• Proficient in Microsoft Office and general computer use.

Responsibilities

• Supervises workers who operate production machinery, assemble items, perform quality checks, or package products for shipment.
• Assigns tasks for the day, provides support with production challenges, and looks for ways to improve operations.
• Supports the team in meeting or exceeding daily KPIs through accurate reporting that aligns with customer expectations.
• Delivers clear information during shift transitions to prepare the next shift for success.
• Provides first level of support for escalated issues during the work shift.
• Maintains consistent production quality by monitoring departmental performance metrics.
• Communicates effectively with management and customers to ensure SLAs are met and issues are resolved.
• Engages in employee relations by addressing concerns and assisting HR and managers with disciplinary actions.
• Monitors timecard accuracy and resolves discrepancies according to company policies.
• Assists with temporary labor compliance by escalating attendance and performance issues appropriately.
• Contributes to a positive work environment through open communication and team collaboration.
• Assists in P&L forecasting and labor planning, and prepares daily performance reporting.
• Coordinates workflow and ensures supplies and materials are available to meet demand.
• Provides training, motivation, and support on procedures and development opportunities.
• Ensures compliance with health and safety regulations and company policies.

Skills

Leadership experience

Problem solving

Detail oriented

Communication skills

Customer engagement

MS Office

Education

Associate degree

Tools

UKG

MS Office

Job description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

The Shift Production Supervisor is responsible for coordinating and assigning the activities of production workers, ensuring that production targets are met, maintaining quality standards, and driving P&L results. This position supervises production operations within an assigned areas or during assigned shifts.

2nd Shift: 3:00PM - 11:30PM, Monday - Friday

Responsibilities

• Supervises workers who operate production machinery, assemble items, perform quality checks, or package products for shipment.
• Assigns tasks for the day, provides support with production challenges, and looks for ways to improve operations.
• Supports the team in meeting or exceeding daily Key Performance Indicators (KPIs) through accurate reporting that aligns with or surpasses customer expectations.
• Delivers clear and concise information during shift transition meetings, ensuring the next shift is prepared for success.
• Provides first level of support for any escalated issue during work shift.
• Maintains consistent production quality by monitoring departmental performance metrics.
• Communicates effectively with management and customers to ensure SLAs are met and issues are promptly resolved.
• Engages in employee relations initiatives by promptly addressing employee concerns and assisting HR and Managers with administering disciplinary actions to direct labor team members.
• Monitors the accuracy and timely completion of employee timecards by reviewing submissions, correcting errors, and working with team members to resolve discrepancies in accordance with company policies.
• Assists with temporary labor compliance by escalating attendance, conduct, and performance issues through the appropriate channels.
• Contributes to a positive work environment by fostering open communication, promoting mutual respect, and supporting team collaboration.
• Assists in P&L forecasting and analysis, alongside labor planning and scheduling.
• Prepares and delivers daily performance feedback and reporting as required.
• Coordinates workflow and ensures supplies and materials are available to meet demand.
• Provides training, motivation, and support to employees regarding company procedures, development opportunities, and departmental processes.
• Ensures compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.
• Performs all other duties as assigned, based on the needs of the business the warehouse supports.

Required Skills and Experience

• Minimum of 1 year of leadership experience, materials/distribution environment is preferred.
• Strong problem-solving skills and decision-making skills with a focus on achieving results and fostering continuous improvement.
• Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Proficient leadership and interpersonal abilities, demonstrating effective verbal and written communication.
• Capacity to engage with customers in a professional manner.
• Proficient in Microsoft Office and general computer use.

Preferred Skills and Experience

• Previous experience working in a high-volume distribution, manufacturing, technical service (i.e. testing and repair) or forward logistics operation a plus.
• Supervising temporary staff.
• Experience working with UKG.
• General knowledge of OSHA Standards.

Educational Requirements

• Associate degree preferred or equivalent work experience

Physical Demands and Working Conditions

• Warehouse environment

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account

Work Authorization

• United States (Required)
• Must be 18 years of age

Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years. Come put our successful history behind your career!

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting [e-mail] .

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