IT Specialist

Hilo Products, Inc; Hilo (HI); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid Time Off

Employee discounts

Job summary

Hilo Products, Inc. is seeking an IT Specialist to maintain the company’s technology systems and provide reliable support to employees.

You will ensure operation, security, and performance of hardware, software, networks, printers, and other IT systems that enable daily business operations. The role requires a bachelor’s degree in IT or related field (or equivalent experience) and strong troubleshooting, communication, and teamwork skills.

Qualifications

• Bachelor’s degree in Information Technology or related field, or equivalent experience.
• 3+ years of IT support or related experience.
• Knowledge of computer hardware, software, networking, printers, and basic cybersecurity.
• Relevant IT certifications preferred but not required.

Responsibilities

• Provide technical support and troubleshoot hardware, software, network, printer, and other IT-related issues.
• Install, configure, maintain, and repair computers, software, printers, and other IT equipment.
• Monitor and maintain network connectivity, system performance, software updates, and routine data backups.
• Maintain accurate records of IT assets, equipment assignments, repairs, maintenance, and software licenses.

Skills

IT support

Troubleshooting

System administration

Networking

Customer service

Education

Bachelor's degree in IT or related field

Tools

CompTIA A+

Network+

Microsoft Certifications

Job description

Career Opportunities with Hilo Products, Inc

A great place to work.

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Job Summary
The IT Specialist is responsible for maintaining the company’s technology systems and providing reliable technical support to employees. This role ensures the proper operation, security, and performance of computer hardware, software, networks, printers, and other IT systems that support daily business operations.

Key Duties & Responsibilities

IT Support & Troubleshooting:

• Provide technical support and troubleshoot hardware, software, network, printer, and other IT-related issues.
• Install, configure, maintain, and repair computers, software, printers, and other IT equipment.

Assist employees with technology-related questions and provide basic guidance on company systems and applications.

Systems & Network Support:

• Monitor and maintain network connectivity, system performance, software updates, and routine data backups.
• Set up computers, user accounts, software, and IT equipment for new employees.
• Support the maintenance and reliability of company IT systems and infrastructure.

IT Security & Asset Management:

• Support IT security by maintaining antivirus software, system updates, user access, and basic cybersecurity practices.
• Maintain accurate records of IT assets, equipment assignments, repairs, maintenance, and software licenses.
• Coordinate with third-party vendors for equipment repairs, technical support, and other IT-related services when necessary.

Qualifications & Experience:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and at least three (3) years of progressively responsible IT support or related experience.
• Equivalent education and relevant IT work experience may be considered.
• Previous experience in IT support, systems administration, help desk support, or a similar role preferred.
• Knowledge of computer hardware, software, networking, printers, and basic cybersecurity principles.
• Relevant IT certifications, such as CompTIA A+, Network+, or Microsoft certifications, are preferred but not required.
• Strong troubleshooting and problem-solving skills
• Professional verbal and written communication
• Customer service and employee support skills
• Ability to manage multiple tasks and prioritize technical issues
• Ability to work independently and collaborate effectively with others
• Strong attention to detail and ability to maintain confidentiality
• Ability to stay current with relevant technology and IT best practices
• Perform other IT-related duties and responsibilities as assigned.

Benefits (for those who qualify):

• Free Medical, Drug, Vision, and Dental through HMSA or Kaiser and HDS
• Voluntary Benefits such as Accident, Critical Illness, and Hospital Indemnity coverage; Life Insurance options; Long Term Disability coverage; Legal Services coverage; Identity Theft Protection; Pet Insurance; HealthCare FSA; and Dependent Care FSA
• Employee perks include discounts on select businesses and services
• 401k with company match
• Paid Time Off

Hilo Products Inc. is an equal opportunity employer. The Company strictly prohibits and does not tolerate any discrimination towards applicants based on race, color, religion, creed, ethnicity, ancestry, national origin, citizenship, veteran or military status, sexual orientation, marital status, age, physical or mental disability, or any other protected factor under federal, state or local law.