Information Technology Specialist III (Casual Hire)

US Lawns; Hilo (HI); On-site; USD 70,000 - 90,000; Full time

Job summary

The Hawaii Health Systems Corporation, East Hawaii Region, seeks an Information Technology Specialist III to support deployment, maintenance, and operation of hardware and software across the East Hawaiʻi Region. This position provides technical support to hospital staff, clinics, and affiliated facilities to ensure reliable technology and responsive service.

Key duties include deploying and maintaining computer hardware, software, and networks; assisting end users and clinical staff;

Qualifications

• Bachelor's degree in IT or related field.
• 1½ years of IT experience involving systems analysis, design, programming, security and access management, database management, consulting, and/or installation and maintenance of computer software, hardware, telecommunications, or network infrastructure.

Responsibilities

• Deploy, install, test, move, and maintain computer hardware, peripheral equipment, software, network equipment, and related technology systems.
• Provide technical support to end users and clinical staff at Hilo Benioff Medical Center, Ka‘ū Hospital, Honoka‘a Hospital, and affiliated clinics.
• Implement and document hardware and software changes, installations, upgrades, and equipment removals while maintaining system records.
• Troubleshoot, analyze, and resolve technical and operational issues involving hardware, software, networks, communications systems, and application processes.
• Maintain hardware and software inventory systems and assist with equipment acquisition, transfer, and disposal processes.
• Collaborate with Information Systems staff on the implementation, training, and maintenance of Regional and Enterprise applications while providing professional and courteous customer service.

Skills

IT support

Customer service

Networking basics

Education

Bachelor's degree in IT or related field

Job description

Job Description

Join Hilo Benioff Medical Center and be part of a team that proudly cares for our friends, family, and neighbors across East Hawaiʻi.

Our team is seeking an Information Technology Specialist III to support the deployment, maintenance, and operation of hardware and software systems throughout the East Hawai‘i Region. This position provides technical support to hospital staff, clinics, and affiliated facilities, helping ensure reliable technology systems and responsive customer service across the organization.

Key Responsibilities

• Deploy, install, test, move, and maintain computer hardware, peripheral equipment, software, network equipment, and related technology systems.
• Provide technical support to end users and clinical specialists at Hilo Benioff Medical Center, Ka‘ū Hospital, Honoka‘a Hospital, facility clinics, and affiliated clinics.
• Implement and document hardware and software changes, installations, upgrades, and equipment removals while maintaining appropriate system records.
• Troubleshoot, analyze, and resolve technical and operational issues involving hardware, software, networks, communications systems, and application processes.
• Maintain hardware and software inventory systems and assist with equipment acquisition, transfer, and disposal processes.
• Collaborate with Information Systems staff and operational analysts on the implementation, training, and maintenance of Regional and Enterprise applications while providing professional and courteous customer service.

Minimum Qualifications

• Education: Graduation from an accredited four-year college or university.
• Experience: One and one-half (1½) years of progressively responsible information technology experience involving systems analysis, design, programming, security and access management, database management, consulting, and/or installation and maintenance of computer software, hardware, telecommunications, or web/network infrastructure equipment.
• Experience must demonstrate knowledge of IT principles, methods, techniques, and practices; computer hardware, software, and peripheral equipment; and personal computer, server, mini, and/or mainframe operating systems.
• Certification: None required.
• Licensure: None required.

Company Description

As the Big Island’s leading providers of inpatient and outpatient care, the East Hawaii Region of Hawai`i Health Systems Corporation (HHSC), consisting of Hilo Benioff Medical Center, Honoka'a Hospital, Ka′u Hospital, Yukio Okutsu State Veterans Home, East Hawaii Medical Group and East Hawaii Health Pharmacy, delivers a full range of services and programs. Our three hospitals include 290 beds and more than 1,900 employees. Our medical staff is comprised of 250 physicians, physician assistants and Advanced Practice Registered Nurses, representing 33 specialties. East Hawaii Health is our network of clinics offering primary and specialty care. Hilo Benioff Medical Center functions as a Level III Trauma Center, which includes the second busiest emergency room in the state, providing 24-hour care and serving more than 50,000 patients annually. Honoka'a Hospital and Ka′u Hospital are designated as Critical Access Hospitals. To learn more about the East Hawaii Region, please watch our Video Yearbook or visit www.hbmc.org, www.honokaahospital.org or www.kauhospital.org.

Pre-Employment Health Requirements

Offers of employment will be contingent on successfully passing a pre-employment examination, which includes a drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen. The cost for drug screening and blood draw for QuantiFERON and Titers, shall be borne by the Hawaii Health Systems Corporation.

Pre-Employment Assessments for External Candidates

As part of the recruiting process for this position, external applicants (job applicants NOTemployed byHHSC’s East Hawaii Region)are required to complete pre-employment assessments shortly after application submission. If you are notan employee of the East Hawaii Region of HHSC, youwill receive an email containing assessment instructions. We ask that you complete the assessments within two days of receipt of the request.

Equal Opportunity Employer

The East Hawaii Region of Hawaii Health Systems Corporation is a drug free workplace and an Equal Opportunity Employer.

Shift Details

Must be available to work shifts, weekends and holidays as necessary based on hospital operations. Services are provided 24/7.