IT Specialist

Member Driven Technologies; Great Falls (MT); Hybrid; USD 45,000 - 55,000; Full time

Job summary

Member Driven Technologies in Great Falls, MT is seeking an IT Specialist to deliver Tier I and select Tier II support for MDT employees and credit-union clients across endpoints, identity, SaaS applications, network services, and peripherals. The role emphasizes first-call resolutions and on-site support as needed.

This hybrid position requires strong documentation, runbooks, and collaboration with vendors; a background in Windows environments, Active Directory, and security controls is

Qualifications

• High school graduate; IT-related degree or equivalent experience preferred.
• Associates degree in IT or related field or equivalent experience.
• Certifications: CompTIA A+/Network+/Security+ or ITIL4 Foundation.
• 1 year of experience in IT support or systems administration.
• Experience with Active Directory, Windows OS, networking basics, and security practices.

Responsibilities

• Administer and secure corporate endpoints, peripherals, and mobile devices.
• Manage user, group, and computer objects in ActiveDirectory; enforce access controls.
• Deploy hardware/software; set technology standards and runbooks.
• Monitor health system and deliver status/compliance reports.
• Track inventory of IT equipment, licenses, and warranties.
• Provide TierI/II support and on-site assistance as needed.
• Document fixes and share knowledge; maintain vendor relationships.

Skills

Active Directory

VPN

MFA

IT support

SLA/incident response

Network basics

Security best practices

Windows OS

Documentation

End-user support

Education

Associates degree in IT or related field

High school diploma

CompTIA A+/Network+/Security+

ITIL4 Foundation

Tools

PowerShell

Bash

Python

Intune

MCM

Ansible

SQL basics

Cisco/Fortinet knowledge

Job description

Job Details Job Location: Great Falls Office - Great Falls, MT 59405 Position Type: Full Time SALARY RANGE $45,000-$55,000

POSITION LOCATION

This position is eligible for a hybrid work arrangement. Currently 5 days of on-site work per month are required.

POSITION PURPOSE

The IT Specialist is a multi-disciplined, front-line technologist who delivers Tier I and selected Tier II solutions for MDT employees and credit-union clients across endpoints, identity, SaaS applications, network services, and peripherals. IT Specialists focus on first-call resolutions to reduce escalations and support both incidents and major-incident swarming. The role creates and maintains runbooks/operations guides and knowledge articles to ensure a consistent end-user experience. In addition, IT Specialists provide employee technical support and MDT asset management (provisioning, inventory, and lifecycle).

DUTIES & RESPONSIBILITIES

• Administer and secure all corporate endpoints, peripherals, and mobile devices.
• Manage user, group, and computer objects in ActiveDirectory; enforce access controls.
• Evaluate, assess, and deploy new hardware/software; recommend technology standards.
• Monitor health system and deliver clear status/compliance reports.
• Track inventory of IT equipment, software licenses, and warranties.
• Support core security services (email filtering, MFA, VPN, web filtering) and hosted apps.
• Perform TierI troubleshoot of LAN/WAN infrastructure (switches, routers, firewalls).
• Provide TierI/II support to internal and external users.
• Deliver on site support as needed to resolve hardware, connectivity, or other incidents.
• Documents fixes and shares knowledge as needed.
• Maintain positive vendor and customer relationships.
• Represent the company professionally in contacts with clients, vendors, and trade professionals.
• Ensure requests, questions, and problems are courteously and professionally resolved.
• Ensure the company’s professional reputation is maintained both internally and externally.
• Works well with co-workers.
• Keep management well informed of activities and any significant problems.
• Complete required reports, records, and other documentation.
• Attend and participate in meetings and committees as required.
• Abides by all company policies and procedures, including upholding all security standards.
• Ensures the work area is clean, secure, and well maintained.
• Complete additional duties as assigned.

EDUCATION & EXPERIENCE REQUIREMENTS

• High school graduate or equivalent.
• Preferred certifications: CompTIA A+, Network+, or Security+; ITIL4 Foundation.
• Associates degree in IT or related field, or equivalent combination of education and experience.
• Additional related training in IT applications and systems and financial institution operations.
• Minimum 1 year of experience in related positions.
• Hands-on experience in IT technical support or systems administration.

REQUIRED KNOWLEDGE

• Understanding of IT applications and products.
• Windows OS installation, configuration, patching, and performance tuning (desktops, laptops, VMs).
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN) and LAN/WAN/WLAN support—Cisco &Fortinet experience preferred.
• Multi-site ActiveDirectory administration, Group Policy, and identity lifecycle management.
• Scripting/automation using PowerShell, Bash, Python, Intune, MCM, or Ansible.
• Familiarity with SQL databases and cloud platforms (Microsoft365/Azure, AWS, or GCP).
• Peripheral setup and troubleshooting (printers, scanners).
• Security controls: MFA, EDR, automated patching, and compliance best practices.
• Strong technical documentation, knowledge sharing, and customer service communication skills.
• Proven ability to prioritize, stay calm under pressure, and meet tight deadlines in a fast paced environment.

WORKING CONDITIONS

Special

• No hazardous or significantly unpleasant conditions (such as in a typical office).
• In-state and/or out-of-state travel including overnight stays, up to 20%, as needed.
• Long duration of computer workstation usage.
• Additional hours, including after hours or weekend support, as required
• 24×7 availability while on primary or secondary on call rotation.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.