IT Analyst

DistributeRx; Raleigh (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Mayne Pharma in Raleigh, NC is seeking an IT Support Specialist to install and maintain hardware and software, manage Active Directory, Exchange, VOIP, and mobile devices, and deliver Helpdesk support across the organization.

The role emphasizes customer service, problem solving, and ability to train staff. You will support executives and staff, troubleshoot a wide range of technologies, and publish clear documentation for end users.

Qualifications

• Associate or Bachelor's degree in MIS or Computer Science.
• High school diploma or equivalent with at least two years IT experience.
• Experience supporting AD, MS Office, Exchange, VOIP, and mobile devices.
• Strong customer service and problem-solving abilities.
• Ability to provide staff training and publish support documentation.
• Comfortable supporting executives and board members.

Responsibilities

• Resolve end user issues and requests in a timely manner; escalate when needed.
• Troubleshoot desktop hardware, software, access and security problems.
• Support PCs, servers, printers, network equipment, phone system and mobile devices.
• Manage Active Directory user accounts, passwords, and groups.
• Provide IT training and publish helpful documentation.
• Discuss, diagnose, and correct issues with end users.
• Work with staff to analyze hardware/software needs and deliver solutions.

Skills

Attention to Detail

Conflict Resolution

Customer Focus

Problem Solving

Resilience

Technical Learning

Active Directory

MS Office

Exchange

VOIP

Mobile Device Management

Education

Associate or Bachelor's degree in MIS or Computer Science

High school diploma or equivalent with at least two years IT experience

Tools

Active Directory

MS Office

Exchange Server

VOIP

Mobile Device Management

Job description

Position Overview

This position is responsible for computer hardware and software installation and maintenance, Ethernet networking connectivity and troubleshooting, Active Directory support, MS office, Exchange, VOIP, Mobile device support and Helpdesk support.

Key Responsibilities Areas

• Customer Service: Resolve end user issues and requests in a timely manner; diffuse stressful customer situations and oversee escalation and resolution of issues


• Troubleshooting: Troubleshoot and resolve user desktop issues (hardware / software / access / security / business applications)

Specific Responsibilities

Responsibilities include, but are not limited to:

• Support a wide range of technologies including PCs, laptops, servers, printers, network equipment, telephone system, cellular, copiers, wireless, and A/V equipment


• Basic Active Directory knowledge; create user accounts, reset passwords, create groups etc.


• Mobile device management and provisioning knowledge


• Publish support documentation to assist staff with requests for information & provide staff training if required


• Discuss, diagnose, and correct hardware/software/networking problems with end users


• Perform needs analysis in conjunction with laboratory or office personnel with respect to hardware and software


• Ability to present and deliver IT training material


• Comfortable supporting Executive Leadership and Board Members

Key Competencies/Requirements

• Attention to Detail: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.


• Conflict Resolution: Bring substantial conflicts and disagreements into the open and attempt to manage them collaboratively, building consensus, keeping the best interests of the organization in mind, not only one's own interest.


• Customer Focus & Service: Treats the needs of clients and patients as a priority. Works to develop and communicate solutions that meet customer needs. Listens well and is considered a subject-matter to clients and providers.


• Problem Solving: Build a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base and calling on other references and resources as necessary


• Resilience: Rebounds from setbacks and adversity when facing difficult situations; handles crisis effectively and calmly and maintains positive attitude in face of adversity.


• Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.

Preferred Qualifications

• Associate or Bachelor's degree in MIS or Computer Science


• High school diploma or equivalent with at least two years of IT experience required in lieu of degree

Physical Requirements

Position requires the capability to occasionally lift items in excess of 20 pounds

General Statement

Mayne Pharma is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.