IT Manager

Healthfirst Family Care Center, Inc. "Heart of Our Community"; Fall River (MA); On-site; USD 94,279 - 106,698; Full time

Benefits offered by this job

PTO and holidays

Health, dental, vision, life insurance

Tuition reimbursement & continuing ed

Job summary

HealthFirst Family Care Center, Inc. is seeking an IT Manager to oversee day-to-day IT operations across all sites, ensure system reliability, and strengthen cybersecurity and HIPAA compliance.

The role emphasizes leadership, vendor management, and strategic planning in a healthcare environment. The position reports to the COO/CIO and involves supervising IT staff, coordinating with vendors, and optimizing Epic and other clinical software.

Qualifications

• BS/BA in IT, CS or business; associate degree or certification in computer science networking acceptable.
• At least 3 years in IT leadership or supervisory role.
• Experience in a community health center or healthcare setting is a plus.
• Minimum 5 years IT experience.
• Experience coordinating and overseeing external vendors.
• Experience with electronic medical records systems (Epic preferred).
• Ability to communicate technical issues clearly to a diverse staff.
• CORI release form and no disqualifying information required.

Responsibilities

• Manage IT support operations and escalations.
• Maintain hardware, software, telecommunications, and clinical systems.
• Coordinate with staff, vendors, and hosted providers for reliable system availability.
• Support cybersecurity, compliance, identity management, and HIPAA initiatives.
• Supervise and mentor IT support staff.
• Oversee onboarding/offboarding and user access administration.
• Oversee IT asset lifecycle management and operational budgeting.
• Support Epic and other healthcare applications.
• Develop policies, procedures, and training resources.
• Recommend cost-effective technology improvements aligned with goals.

Skills

Leadership

Vendor management

Communication

Team collaboration

Education

BS/BA in IT/CS/Business

Associate degree or certification in computer science networking

Tools

Epic

Job description

IT Manager

Exciting opportunity to join a fast‑paced medical team within a growing federally qualified community health center.

HealthFirst Family Care Center, Inc. "The Heart of Our Community" provides comprehensive services including adult/pediatric medical care, health education, health assessment and screenings, gynecology, cardiology, behavioral health, substance use treatment, and adult/pediatric dental care.

Job Summary

The IT Manager reports to HealthFirst’s COO/CIO and is responsible for overseeing the day‑to‑day operations, support, security, and performance of the organization’s information technology systems and infrastructure across all HealthFirst sites.

Responsibilities include managing IT support operations and escalations; maintaining hardware, software, telecommunications, and clinical systems; coordinating with internal staff, vendors, and hosted service providers to ensure reliable system availability and issue resolution; supporting cybersecurity, compliance, identity management, and HIPAA‑related initiatives; supervising and mentoring IT support staff; managing onboarding/offboarding and user access administration; overseeing IT asset lifecycle management and operational budgeting; supporting Epic and other healthcare applications; developing policies, procedures, and training resources; and recommending cost‑effective technology improvements aligned with organizational goals.

The position requires strong technical, communication, leadership, vendor management, and strategic planning skills, as well as experience supporting healthcare technology environments and electronic health record systems.

Work Details

Schedule: Mon – Fri 8:30 am – 5:00 pm

Pay Range: $94,279.09 – $106,698.83 annually*
*The pay range represents HealthFirst’s good faith estimate for this role at the time of posting, in compliance with applicable laws. Final compensation will be determined based on several factors such as relevant experience, education, skills, internal equity, market conditions, and budget considerations. Candidates with less direct experience may be placed at the lower end of the range, while those with more specialized experience may be considered at the higher end.

Benefits

5.2 weeks of paid time off (PTO), 3 personal days, and 11.5 paid holidays; employer‑contributed health, dental, vision, life insurance, long‑term disability and retirement contributions; voluntary flexible spending accounts and disability/critical illness coverage; and employee discounts, referral program, reimbursable licensing fees, tuition reimbursement, and continuing education credits.

Required Qualifications

• BS/BA degree with emphasis on information technology, computer science or business preferred. Associate degree or certification in computer science networking required.
• Three plus years’ experience in an IT leadership or supervisory position.
• IT background in a community health center or healthcare environment a plus.
• Minimum of 5 years’ IT experience.
• Experience coordinating and overseeing external vendors.
• Demonstrated experience managing or working with electronic medical records systems (Epic preferred).
• Ability to communicate technical issues and concepts clearly and effectively to a diverse employee base.
• Must submit a CORI release form and demonstrate proof of no disqualifying information.

Competencies

• Positive attitude about the department and the health center.
• Ability to maintain an organized work area and work collaboratively as a member of a team.
• Excellent oral and written communication skills and time‑management skills to effectively communicate to department and company staff.
• Ability to handle confidential information in a professional manner.
• Works well under pressure and can manage stressful situations.
• Ability to multi‑task.
• Detail‑oriented and accurate.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

HealthFirst Family Care Center, Inc. is proud to be an Equal Opportunity Employer (EOE). HealthFirst is committed to eliminating discrimination and welcomes applicants and employees of diverse backgrounds, cultures, and perspectives. HealthFirst does not discriminate against any individual on the basis of race, color, national origin, religion, sex (including pregnancy, childbirth, or related condition, transgender status, and sexual orientation), age, disability, genetic information, or any other protected characteristic.