IT Solutions Specialist

The-Onin-Group-; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with 3% match

Medical, dental, and vision insurance

Paid vacation & holidays

Free counseling and legal services

Tuition reimbursement, and more

Job summary

The Ōnin Group in Nashville, TN is seeking an IT Solutions Specialist to bridge business needs with technology. You’ll partner with teams across locations to understand processes, gather requirements, and design tech solutions that enhance teammate and client experiences.

Ideal candidates have 1–2 years in IT solutions or similar roles, experience documenting workflows, and familiarity with APIs, integrations, and low‑code platforms. Strong communication and multi‑tasking are essential.

Qualifications

• 1–2 years of experience in IT Solutions, Business Systems, or similar tech role.
• Experience using technology to solve business or operational challenges.
• Experience gathering business requirements and documenting workflows or processes.
• Knowledge of business process improvement and systems implementation.
• Experience collaborating with software developers throughout the SDLC.
• Familiarity with APIs, system integrations, and connecting business applications.
• Experience with no-code or low-code automation platforms is a plus.
• Strong analytical thinking and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Partner with business stakeholders to understand processes, workflows, and needs.
• Lead requirements sessions and document current and future-state processes.
• Translate business requirements into technical specs for development teams.
• Create workflow diagrams, process docs, and solution recommendations.
• Identify opportunities to improve efficiency via tech, automation, and optimization.
• Assist design, implementation, testing, and adoption of new systems.
• Provide training, documentation, and change management support.
• Deliver exceptional support to internal and external users and clients.

Skills

Requirements gathering

Workflow documentation

Process improvement

APIs & integrations

No-code/low-code platforms

Analytical thinking

Communication skills

Stakeholder collaboration

Job description

IT Solutions Specialist-Build Technology That Helps People Succeed.Who We AreAt The Ōnin Group, we believe technology should make work simpler, helping our teams focus on people instead of processes. We're looking for an IT Solutions Specialist to join our innovative IT team in Nashville, TN. If you're naturally curious, enjoy solving business challenges with technology, and love collaborating with people across an organization, we'd love to meet youAbout the RoleIn this role, you'll partner with teams across more than 100 branch locations and our home offices to understand business needs, improve processes, and help design technology solutions that create a better experience for our teammates, clients, and internal employees.What You'll DoAs an IT Solutions Specialist, you'll help bridge the gap between business operations and technology by:Partnering with business stakeholders to understand operational processes, workflows, and business needs.Leading requirements gathering sessions and documenting current and future-state processes.Translating business requirements into technical specifications for development teams.Creating workflow diagrams, process documentation, and solution recommendations.Identifying opportunities to improve efficiency through technology, automation, and process optimization.Assisting with the design, implementation, testing, and adoption of new systems and operational technology.Supporting software development initiatives throughout the project lifecycle.Delivering training, documentation, and change management support for new products and system enhancements.Providing exceptional support to our Ōninites (internal employees), Teammates (our external employees), and clients.Ideal Candidate1–2 years of experience in an IT Solutions, Business Systems, or similar technology-focused role.Experience using technology to solve business or operational challenges.Experience gathering business requirements and documenting workflows or processes.Knowledge of business process improvement and systems implementation.Experience collaborating with software developers or engineers throughout the software development lifecycle.Familiarity with APIs, system integrations, and connecting business applications.Experience with no-code or low-code automation platforms is a plus.Strong analytical thinking and problem-solving skills.Excellent written and verbal communication skills.The ability to manage multiple priorities in a fast-paced environment.A customer-first mindset with the ability to communicate effectively with both technical and non-technical stakeholders.Why Join Us?At Ōnin Staffing, we empower our employees through our Employee Stock Ownership Plan (ESOP), ensuring you share in our success. Our benefits include:401(k) with 3% matchMedical, dental, and vision insurancePaid vacation & holidaysFree counseling and legal servicesTuition reimbursement, and more!If you're ready to make an impact by building better processes, improving data quality, and helping drive operational excellence, apply today to become part of The Ōnin Group! #IND123Your next opportunity could be right here. Apply today!