IT Site Support Technician

Cabinetworks Group; Culver (IN); On-site; USD 56,000 - 69,000; Full time

Job summary

Cabinetworks Group is seeking an IT Support Technician to ensure operational readiness of client computing devices and peripherals across our facilities. You will install, test, maintain, support and troubleshoot hardware and software used in manufacturing and office applications.

Responsibilities include assisting end users, documenting requests in a tracking system, and supporting server/network upgrades. On-call rotation and lifting up to 30 lbs are required.

Qualifications

• Associates degree or higher in Information Systems or 2 years IT experience.
• Strong organization and attention to detail.
• Clear written and verbal communication.
• Familiarity with Windows, MS Office, browsers and basic networks.

Responsibilities

• Ensure operational readiness of client computing and peripherals; install, test, maintain, support and troubleshoot hardware/software.
• Assist end users, document requests and prioritize in queue.
• Support server admins and network engineers in implementations and upgrades.
• Act as liaison with external resources and contractors.
• Assist in software, data administration and anti-virus tasks.

Skills

Organizational skills

Problem-solving

Clear communication

Team or solo work

On-call readiness

Lift 30 lbs

Windows environment

MS Office

LAN/WAN/WLAN knowledge

Education

Associates degree in Information Systems or 2 years IT experience

Tools

Virus/malware remediation tools

Server/network interface basics

Job description

Job DescriptionWHO WE AREAt Cabinetworks Group, our shared purpose is to bring the kitchen to life. We design and manufacture the most comprehensive choice of kitchen cabinets in the country across our brands that include iconic leaders like KraftMaid, Medallion and Merillat.We are America’s largest privately held cabinetmaker, a best-in-class team of over 6,000 employees across 20 locations, including 15 manufacturing facilities.Salary Range: $27/hr - $33/hrWHAT YOU WILL DOResponsible for ensuring operational readiness of client computing and peripheral devices used to accomplish organizational tasks. This will include, but is not limited to; installation, testing, preventive maintenance, support, and troubleshooting hardware and software utilized to fulfill prescribed manufacturing processes and various office applications. Assist end users in defining requirements and recommending solutions and will have occasion to assist server administrators and network engineers in completing system implementations and upgrades.PRINCIPAL FUNCTIONAL RESPONSIBILITIES:Build a rapport with customers and technical resources that enhances your ability to receive and relay effective problem descriptions and understandingDocument, prioritize, and resolve user requests received in queue through a tracking toolEffectively utilize provided tools to document, troubleshoot and resolve problemsResponsible use and management of accessible replacement equipment and software toolsResponsible use and management of surplus hardware and software inventories and proper disposal of obsolete materialsPerform preventive maintenance and upkeep of "in service" equipment and softwareUnderstand your customer's process and be able to assist in recommending solutions and improvementsAssist systems administrators and engineers in accomplishing implementations and upgradesAct as a liaison in utilizing, interacting with and directing external resources and contractorsAssist in administration of specialized software requirements and client dataAssist in administration of anti-virus and virus/malware remediationAssist CSD (Client Services Desk) in rollover and as supplemental resource as neededESSENTIAL QUALIFICATIONS AND SKILLS:An Associates level degree or higher in Information Systems or 2 years of experience working in an IT capacityExcellent organization skills and attention to detailLogical problem solving abilityAbility and desire to learn and grow in skill and competencyProven Knowledge and understanding of common systems, such as Windows; MS Office Suite; Internet browsers; line matrix, thermal transfer, and laser printing; LAN/WAN/WLANThe ability to work equally well within a team or solitaryThe ability to communicate clearly and effectively in a professional manner verbally and in writingThe ability to prioritize and multi-task according to business need and goalMust be willing to participate in an on-call rotationMust be able to lift 30 lbs. and work on lift equipment in the performance of your responsibilitiesExposure, knowledge, skill, or competency (beyond essential qualifications) in other OS (Linux, AIX); ERP systems (JOE, Oracle, Unidata); SQL database; JAVA; CITRIX; network physical layer; Cisco routing & switching; various anti-virus and virus remediation tools; data center physical security; backup and recoveryWHAT WE OFFERAt Cabinetworks, we offer a comprehensive Total Rewards package designed to support your health, financial well-being, and work-life balance, including medical, dental and vision coverage, 401(k) with company match, paid time off, parental support programs, and company-paid life and disability benefits. Eligibility and plan provisions may vary.Cabinetworks Group (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.Cabinetworks Group is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.ShiftFull or Part TimeFull timeCabinetworks Group (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.Cabinetworks Group is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.E-Verify Participation Poster: English & SpanishE-verify Right to Work Poster: English, Spanish