Delivery Scheduler

Cabinetworks Group; Middlefield Township (OH); On-site; USD 29,000 - 33,000; Full time

Job summary

Cabinetworks Group seeks a dedicated Customer Service/Logistics Associate to contact consumers for delivery dates and production dates. You will plan routes, coordinate with dispatchers, and set up routes for add-ons, expedited orders, and returns.

Strong communication and organizational skills are essential to manage time-sensitive schedules. With a focus on accurate scheduling and efficient delivery, you will support a large cabinet manufacturing operation across multiple plants.

Qualifications

• High School diploma or GED required.
• 3 years of customer service experience.
• Proficient computer skills including Microsoft Office Suite.
• Demonstrated ability to organize and prioritize work to meet deadlines.
• Excellent problem solving, critical thinking and decision making skills.
• Excellent verbal and written communication skills.

Responsibilities

• Contact consumers and customers via outbound calls and e-mails to establish a production date for the plant and a delivery date for the customer/consumer.
• Plan transportation routes to set locations based on geographic efficiencies.
• Coordinate with dispatchers to establish truck routes to ensure timely and efficient delivery schedules.
• Establish production dates for add-ons and expedited orders.
• Coordinate with dispatchers to establish truck routes on returns from customers/consumers.

Skills

Customer service

Organization

Problem solving

Communication

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Job DescriptionWHO WE AREAt Cabinetworks Group, our shared purpose is to bring the kitchen to life. We design and manufacture the most comprehensive choice of kitchen cabinets in the country across our brands that include iconic leaders like KraftMaid, Medallion and Merillat.We are America’s largest privately held cabinetmaker, a best-in-class team of over 6,000 employees across 20 locations, including 15 manufacturing facilities.Salary Range: $21/hr - $24/hrWHAT YOU WILL DOResponsible for contacting consumers and customers to set-up deliveries, coordinating production schedules, developing truck routes and general customer service.PRINCIPAL FUNCTIONAL RESPONSIBILITIES:Contact consumers and customers via outbound calls and e-mails to establish a production date for the plant and delivery date for the customer/consumerPlan transportation route to set locations based on geographic efficiencies.Coordinate with dispatchers to establish truck routes to ensure timely and efficient delivery schedulesEstablish production date for add-ons and expedited ordersCoordinate with dispatchers to establish truck routes on returns from customers/consumersESSENTIAL QUALIFICATIONS AND SKILLS:High School diploma or GED3 years customer service experienceProficient computer skills required including Microsoft Office SuiteDemonstrated successful ability to organize and prioritize work to ensure timely deadlinesExcellent problem solving, critical thinking and decision making skillsDemonstrated successful ability to perform accurate work under the pressures of tight schedulesExcellent verbal and written communication skills with the ability to interact with external customersWHAT WE OFFERAt Cabinetworks, we offer a comprehensive Total Rewards package designed to support your health, financial well-being, and work-life balance, including medical, dental and vision coverage, 401(k) with company match, paid time off, parental support programs, and company-paid life and disability benefits. Eligibility and plan provisions may vary.Cabinetworks Group (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.Cabinetworks Group is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.ShiftFull or Part TimeFull timeCabinetworks Group (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.Cabinetworks Group is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.E-Verify Participation Poster: English & SpanishE-verify Right to Work Poster: English, Spanish