IT Site Support Specialist

SAIC; Crane (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

SAIC is seeking an IT Site Support Specialist to deliver on-site technology support in Crane, IN, covering end-user devices, software, and workplace technology. You will troubleshoot, document actions, and coordinate escalations as needed.

The role focuses on Windows 11 workstations, Microsoft 365 apps, printer management, asset tracking, and coordination of workspace moves within NMCI/Nautilus environments. On-site in Crane, IN.

Qualifications

• Bachelors and two years of IT experience or more; higher experience acceptable.
• 1-3 years preferred in IT support for end-users.
• Experience with Microsoft 365 suite and Windows 11 is preferred.

Responsibilities

• Provide end-user support for Windows 11, Outlook, Office 365, Teams, and OneDrive.
• Respond to service requests, troubleshoot issues, document actions, escalate when needed.
• Administer Microsoft 365 Teams updates and manage group memberships.

Skills

End-user support

Microsoft 365

Windows 11

Printer management

Education

Bachelor's degree or higher

Tools

Active Directory

Microsoft 365

Job description

SAIC has an immediate opening and is seeking an IT Site Support Specialist to join our talented team in Crane, IN.

This work will be performed on site in Crane, IN.

The Site IT Support Specialist provides dependable, on-site technology support for end users, workspaces, Microsoft 365 services, equipment, and software across divisional, NMCI, and Nautilus environments. This position responds to service requests, maintains site technology resources, coordinates equipment and facility‑related requests, and ensures that assets are properly tracked throughout their lifecycle.

Primary Responsibilities

• Provide end‑user support for Windows 11, Outlook, Office 365, Microsoft Teams, OneDrive, network printers, and related workplace technology.
• Respond to service requests, troubleshoot issues, document actions taken, and coordinate escalation when needed.
• Administer Microsoft 365 Teams updates upon users, indivisional groups, including membership updates and access changes.
• Support account and group administration in coordination with authorized administrators.
• Procure software, IT supplies, equipment, and printer materials in accordance with applicable procedures.
• Maintain accurate inventory records, storage sign‑in and sign‑out logs, and asset documentation.
• Provide backup conference‑room calendar scheduling and calendar administration when designated administrators are unavailable.
• Coordinate workspace moves, network jack activations and deactivations, and related site service requests.

Technical Support

• Support Windows 11 workstations and common Microsoft 365 applications, including Outlook, Office 365, Teams, and OneDrive.
• Install, configure, and maintain network printers; coordinate toner and parts replacement; and troubleshoot common printing issues.
• Maintain loaner laptops by ensuring they remain domain‑connected, patched, updated, and ready for issue.
• Provide technical assistance during equipment replacements, workstation changes, and technology refresh activities.
• Track and respond to service requests in a timely manner while maintaining clear records of status and resolution.

Administration and Coordination

• Maintain Microsoft Teams and group memberships and coordinate changes with the appropriate administrators.
• Provide backup support for the B3395 conference‑room calendar when administrative coverage is unavailable.
• Process or coordinate official move requests, including workspace changes, equipment relocation, and network jack activations or deactivations.
• Support technology refresh data calls and update seat, user, and equipment information as required.
• Coordinate with administrators, financial personnel, NMCI, Research, Development, Test and Evaluation (RDTE), ACTR, and Nautilus teams to complete support, procurement, asset, and equipment actions.

Procurement and Inventory

• Order Microsoft and legacy software, IT supplies, monitors, cables, adapters, headsets, speaker pucks, Ethernet cables, and other approved technology items.
• Order printer toner, replacement parts, and other materials necessary to maintain site printing capability.
• Maintain the site inventory spreadsheet with current quantities, assigned users, locations, and equipment status.
• Maintain storage sign‑in and sign‑out logs for equipment and supplies, ensuring that issued and returned items are documented.
• Coordinate purchasing actions with financial personnel and follow applicable approval and receiving procedures.

Asset and Equipment Management

• Use Microsoft Access to track NMCI assets, including assignments, locations, status, and disposition.
• Update asset records when personnel change positions, workspaces, or technology refresh seats.
• Support technology refresh efforts by validating user and equipment data, coordinating replacement schedules, and documenting completed actions.
• Maintain loaner laptop records and verify that each device meets domain, update, and readiness requirements before issue.
• Coordinate the turn‑in of laptops, docking stations, power adapters, and other equipment in accordance with established NMCI procedures
• Verify that returned equipment is documented, secured, and routed to the appropriate organization or disposition process.

Operational Requirements

• Submit and track an official move request whenever a user retains a laptop after moving to a different position or workspace.
• Provide backup conference‑room calendar scheduling only when designated administrators are unavailable, while preserving established scheduling controls.
• Maintain accurate, timely, and auditable records for service requests, purchases, inventory, storage activity, assets, and equipment turn‑ins.
• Protect organizational information and equipment by following applicable access, security, accountability, and equipment‑handling procedures.

EDUCATION AND EXPERIENCE:

• Bachelors and two (2) years or more experience; additional years of experience in lieu of degree
• 1-3 years preferred in an IT related field supporting end-users
• Intermediate expe