Temporary IT Support Specialist

Inside Higher Ed; Philadelphia (Philadelphia County); On-site; USD 9,987 - 214,561; Full time

Job summary

An educational organization in Philadelphia is seeking an IT Support and Classroom Technology Specialist to provide technical support and enhance learning environments. Responsibilities include troubleshooting IT issues and assisting faculty with classroom technologies. Candidates should have strong problem-solving skills and a general knowledge of Windows and macOS. This is an on-site position offering a diverse work environment.

Qualifications

• Strong team, organizational, time-management, and problem-solving skills; ability to work under pressure.
• Experience conducting technical training and orientations is desired but not mandatory.
• General knowledge of Windows 10; macOS knowledge is helpful.

Responsibilities

• Provide across-the-board support for technical problems.
• Assist in supporting teaching and learning efforts, both in person and virtually.
• Conduct routine maintenance checks in classrooms and conference rooms.

Skills

Teamwork

Time management

Problem-solving

Technical training

Tools

Windows 10

macOS

AV technologies (Crestron)

Canvas

Adobe Connect

Poll Everywhere

Panopto

Job description

Overview

This on-site position will combine the responsibilities of both an IT Support Specialist and a Classroom Technology Specialist. The IT Support Specialist position provides first-tier service for all faculty, staff, and students, resolving many problems at initial intake, researching others, and escalating as needed.

Responsibilities

• Provide solid, across-the-board computer, peripherals, and operating systems support to identify, prioritize, troubleshoot, and resolve technical problems.
• Support the following technologies and services: Windows 10, macOS, TCP/IP, Microsoft Office 2016, SharePoint 2010, remote troubleshooting/assistance, mobile devices (iPad, iPhone, Android), email applications (Mail, Outlook), and imaging technologies (Windows Deployment Services).
• Maintain customer service focus with strong interpersonal and written communication skills; remain calm under pressure.
• Develop written procedures and effective end-user technical documentation; work flexible or extended hours as needed; may provide on-call services.
• Lift 25–50 lbs occasionally as required.

Classroom Technology Specialist responsibilities

• Assist the Classroom & Instructional Technology Manager in supporting teaching and learning efforts at the School of Nursing, both in person and virtually.
• Perform routine maintenance checks in classrooms and conference rooms to ensure proper functioning; provide scheduled and emergency assistance to faculty before and during classes.
• Monitor metrics for classrooms and conference rooms to identify usage patterns and improvements to enhance user experience.

Qualifications

• Strong team, organizational, time-management, and problem-solving skills; ability to work under pressure to meet deadlines.
• Experience conducting technical training and orientations for users is desired but not mandatory.
• General knowledge of Windows 10; macOS knowledge is helpful.
• Knowledge of AV technologies (Crestron systems) is strongly desired but not required.
• Preferred knowledge of Canvas, Adobe Connect, Poll Everywhere, and Panopto.

Job Location

Philadelphia, Pennsylvania

Department / School

School of Nursing

Pay Range

$7.25 - $155.75

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements

Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

To apply

Visit the link provided in the original posting to apply for the position.

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