IT Site Coordinator

Ziyad Brothers Importing, LLC.

Houston (TX)

Hybrid

USD 65,000 - 90,000

Full time

4 days ago

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Benefits offered by this job

401(k) matching

Disability insurance

Health insurance

Life insurance

Paid time off

Parental leave

Vision insurance

Job summary

Global Market Foods in Houston seeks an IT Site Coordinator to join the team, combining application support, business systems administration, and local IT site leadership. The role focuses on AI, B2B, EDI, and web platforms while serving as the primary IT resource for the Houston facility and providing end-user support.

The ideal candidate will manage hardware, network infrastructure, cybersecurity, and collaboration with corporate IT and vendors to ensure smooth day-to-day operations and

Qualifications

Experience in application support, software development, systems administration, or related IT roles.
Experience supporting and troubleshooting business applications.
Familiarity with networking concepts and infrastructure.
Experience supporting desktops, laptops, mobile devices, and end users.
Understanding of cybersecurity best practices and security controls.
Experience with AI platforms, EDI systems, B2B applications, or web technologies is a plus.

Responsibilities

Administer and support GMF's AI, B2B, EDI, and web platforms.
Troubleshoot application issues and coordinate resolution with internal and external support teams.
Assist with system enhancements, integrations, testing, configuration updates, and deployment activities.
Develop and maintain documentation, workflows, and support procedures for business applications.
Support GMF's Anthropic AI environment, including user administration and access management.
Escalate technical, integration, and API-related issues when necessary.
Support Pepperi sales and ordering platform users and troubleshoot related issues.
Monitor and support EDI transactions and integrations.
Serve as the primary IT contact for the Houston office and warehouse.
Provide Level 1 hardware/network end-user support and manage device lifecycles.
Coordinate with corporate IT teams and vendors to resolve site issues.
Participate in technology projects, including infrastructure upgrades and new implementations.

Skills

Application support

Systems administration

End-user support

Networking concepts

Cybersecurity basics

AI platforms

Tools

Anthropic AI

Pepperi

EDI platforms

B2B platforms

Web technologies

Job description

At Global Market Foods (GMF), we have united eight industry-leading importers and distributors under one dynamic company with a shared mission: to deliver authentic, high-quality international foods that honor global culinary traditions. With decades of experience, each GMF division plays a vital role in preserving the heritage and flavors of the regions they represent:

Ziyad Brothers – Leaders in Middle Eastern specialty foods

Global Choice Foods – Experts in South Asian and Indian products

Vintage Foods – Providers of Turkish and European specialties

Indo-European Foods – Trusted source for European specialty products

Sunburst Foods – Specialists in African and Caribbean foods

Sahadi Fine Foods – Pioneers in Middle Eastern specialty products

Asli Fine Foods – Purveyors of authentic South Asian and Middle Eastern staples

UBC Distributors – Distributors of premium global food brands

Together, we offer an extensive portfolio of over 7,000 products across 8 divisions, meeting the growing demand for diverse, global flavors. GMF is committed to providing customers with unparalleled access to authentic international brands, exceptional service, and innovative food solutions. With a deep respect for culinary traditions and a passion for excellence, we continue to expand our reach, ensuring the rich flavors of the world are always within reach.

At GMF, our culture is rooted in family values—supporting our teams with the same dedication we bring to our business. As we enter a period of rapid growth and transformation, we are seeking an IT Site Coordinator to help drive our vision forward and contribute to our continued success.

Job Description

Global Market Foods is seeking an IT Site Coordinator to join our Houston, Texas team. This role combines application support, business systems administration, and local IT site leadership.

The IT Site Coordinator will be responsible for supporting and enhancing GMF's business-critical platforms, including AI solutions, B2B commerce systems, EDI integrations, and customer-facing web technologies. The position will also serve as the primary IT resource for the Houston facility, providing end-user support, managing local technology infrastructure, and ensuring reliable day-to-day operations.

This role is ideal for a technically skilled professional who enjoys solving business problems, supporting users, and working across multiple technologies while expanding their expertise in modern enterprise applications and AI solutions.

Essential Role Functions

Experience in application support, software development, systems administration, help desk support, or related IT roles.
Experience supporting and troubleshooting business applications.
Familiarity with networking concepts and infrastructure.
Experience supporting desktops, laptops, mobile devices, and end users.
Understanding of cybersecurity best practices and security controls.
Experience with AI platforms, EDI systems, B2B applications, or web technologies is a plus.

Business Application Support Responsibilities: (90% Effort)

Administer and support GMF's AI, B2B, EDI, and web platforms.
Troubleshoot application issues and coordinate resolution with internal and external support teams.
Assist with system enhancements, integrations, testing, configuration updates, and deployment activities.
Develop and maintain documentation, workflows, and support procedures for business applications.

AI Platform Administration

Support GMF's Anthropic AI environment, including user administration, access management, authentication, and troubleshooting.
Assist in developing and implementing AI-powered business solutions.
Escalate technical, integration, and API-related issues when necessary.

Pepperi & B2B Commerce Support

Support users of the Pepperi sales and ordering platform.
Troubleshoot application issues, workflow challenges, and data-related problems.
Assist with platform configuration, enhancements, and ongoing business process improvements.
Coordinate with business stakeholders to identify and implement system improvements.

EDI Operations Support

Monitor and support Electronic Data Interchange (EDI) transactions and integrations.
Investigate transmission failures, mapping issues, connectivity problems, and trading partner exceptions.
Document recurring issues and assist with root-cause analysis and resolution efforts.

Work Experience/Requirements for This Role

Houston IT Site Lead Responsibilities (10% Effort)

Serve as the primary IT contact for the Houston office and warehouse.
Provide Level 1 support for hardware, networking, and end-user technology issues.
Support and maintain desktops, laptops, printers, tablets, iPads, and RF devices.
Manage hardware inventory, device deployments, replacements, and lifecycle activities.
Coordinate with corporate IT teams and vendors to ensure timely resolution of site issues.

Infrastructure & Security

Troubleshoot and support Meraki network infrastructure.
Assist with monitoring system health, connectivity, and network performance.
Support cybersecurity initiatives and compliance with company security policies.
Ensure protection of company systems, data, and user access controls.

Warehouse Technology Support

Support warehouse technologies, including RF scanners, Zebra printers, and operational equipment.
Work closely with warehouse leadership to ensure critical systems remain operational and minimize downtime.

Service Management & Projects

Manage IT service requests and incidents through the company ticketing system.
Ensure timely documentation, prioritization, escalation, and resolution of support issues.
Participate in technology projects, including infrastructure upgrades, new application implementations, system enhancements, and hardware rollouts.
Collaborate with business and IT teams to improve operational efficiency and user experience.

Schedule