IT Analyst & Technician

Gellert Global Group; Town of Almena (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life and accident insurance

Paid-time off and flexible work schedules

Education assistance program

Annual bonus opportunity

Job summary

A leading food importing company is seeking an Entry-Level IT Support Professional in Wisconsin. The role involves providing application support for ERP systems and delivering technical assistance to ensure efficient operations. Ideal candidates will have a Bachelor's degree in IT or a related field, strong troubleshooting abilities, and a commitment to customer service. The position offers a competitive salary of $70,000 - $90,000 annually alongside comprehensive benefits and growth opportunities.

Qualifications

• Hands-on experience with IT security and hardware/software systems.
• Strong understanding of ERP functionalities and business systems.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver application support for ERP systems to ensure smooth operations.
• Provide prompt technical support for IT-related issues.
• Collaborate with internal and external partners to improve processes.

Skills

Problem-solving

Customer service orientation

Team collaboration

Technical troubleshooting

Education

Bachelor’s degree in Information Technology or related field

Tools

Microsoft 365

Windows OS

Job description

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Gellert Global Group consists of many of the leading North American food importing companies (Atalanta Corporation, Camerican International, Finica, Tipico Cheese Products) and has been importing food products for over 100 years. The combined revenues of GGG exceed $1.7 billion. GGG companies provide strength in sourcing, insurance, finance, logistics, food safety, and information technology, and supply the needs of retailers, distributors, food service chains, hotels, cruise lines, and food manufacturers alike.

Summary/Objective

This position has two primary responsibilities.

Application Support

• Deliver application support for Enterprise Resource Planning (ERP) systems and local ancillary applications. The primary goal is to ensure smooth business operations and drive efficiency through continuous improvement of business processes.
• Manage ERP-related tickets and change requests by prioritizing, tracking, and escalating as necessary.
• Collaborate closely with internal teams, external partners, and global stakeholders.

Helpdesk Technical Support

• Provide prompt and effective technical support for IT operations, primarily for Gellert Global Group divisions in Wisconsin and remote locations.
• Troubleshoot issues and communicate solutions in a professional, customer-focused manner.
• Diagnose and resolve hardware and software issues across various systems and devices.
• Log and document all support interactions accurately in the service management system.
• Escalate complex or unresolved issues to the appropriate next-level support team.

Essential Functions and Projects

Application Support (50%)

• Collaborate with internal teams, external partners, and local resources to provide support for ERP systems and related applications.
• Participate actively in ERP implementations and Change Requests (CRs), ensuring timely and accurate execution.
• Partner with business users to understand end-to-end processes, identify pain points, and recommend process improvements.
• Leverage knowledge of business processes and ERP core functionality to troubleshoot and resolve issues.
• Create and maintain documentation, including knowledge base articles and technical/process documentation.
• Support change management initiatives, including planning, communication, and training.
• Work flexible hours, including weekends, as needed to meet business and customer demands.

Helpdesk Technical Support (50%)

• Act as the first point of contact for technical support requests via in-person visits, phone, email, Microsoft Teams, or the Service Desk platform.
• Diagnose and resolve hardware and software issues across various systems and devices.
• Research and troubleshoot issues using available information resources and documentation.
• Communicate effectively with users to explain issues and guide them through resolution steps.
• Follow standard Helpdesk procedures and protocols to ensure consistent service.
• Log all support interactions accurately in the service management system.
• Install and configure computers, printers, and peripheral devices.
• Escalate complex or unresolved issues to the appropriate next-level support team.
• Identify and escalated situations requiring immediate or urgent attention.
• Track support tickets and service requests, ensuring timely updates and thorough documentation of resolutions.
• Notify management of recurring or systemic technical problems that may require further investigation or long‑term solutions.

Skills and Qualifications

• Bachelor’s degree in Information Technology, Business, or a related field, or equivalent experience.
• Hands‑on experience with computers, printers, software, networks, IT security, Windows OS, and Microsoft 365.
• Strong understanding of business systems and processes, with a willingness to learn and focus on manufacturing ERP functionality.
• Experience with production, Bill of Materials (BoM), routing, inventory, costing, and planning is a plus—especially with ERP systems like NetSuite, Sage, or M3.
• Ability to prioritize tasks effectively in a fast‑paced, dynamic environment.
• Quick learner with the ability to develop creative workarounds under pressure and in urgent situations.
• Excellent team player with strong verbal and written communication skills.
• Committed to embedding quality into all aspects of work.
• Physically able to move and lift computers, monitors, and printers as needed.
• Customer‑focused with a strong service orientation.
• Follows standard procedures and protocols before implementing changes.
• Demonstrates composure and professionalism when working under pressure.

Internal & External Contacts/Relationships

• Internal: Develop and maintain positive professional relationships with team members (including contractors), all‑level group colleagues including office and field personnel, executive team, customers and vendors.
• External: Develop and maintain positive professional relationships with contractors, vendors, third‑party providers, customers via sales contacts.
• Treat all interactions with a “Customer Service” focus, striving to provide a high level of customer satisfaction.

Physical Requirements

• The individual must occasionally lift and/or move up to 25 lbs.
• Ability to perform computer responsibilities.
• While performing the duties of this job, the employee is frequently required to stand, walk and sit.
• The employee must have use of hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; speak and hear.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to travel by car or public transportation as needed.

Salary Range

$70,000 - $90,000 annually

Benefits

Health

• Medical, dental and vision insurance
• Company‑paid life, accident and long‑term disability insurance
• Flexible spending accounts

Wealth

• Competitive pay, annual bonus opportunity, matching 401(k) with immediate vesting upon enrollment
• Generous employee referral program

Happiness Professional Growth

• Online training courses, virtual and classroom development experiences, education assistance program

Work‑Life Balance

• Paid‑time off, parental leave, flexible work schedules (subject to your location and role)

Team Building

• Employee engagement and recognition programs, wellness, philanthropic and DE&I initiatives, Company‑sponsored celebrations, and team‑building events

Equal Opportunity Employer

The Gellert Global Group of companies is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state, or local law. Gellert Global Group is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Information Technology

Industries

• Wholesale Import and Export