Part-Time IT Site Coordinator: Help Desk & Networking

Ziyad Brothers Importing, LLC.; Chicago (IL); Hybrid; USD 25,000 - 34,000; Part time

Job summary

Global Market Foods is looking for a Help Desk Site Coordinator to join our Chicago team. This role suits a college graduate with IT hardware and infrastructure knowledge and a passion for excellent end-user service.

You will be the primary IT contact on site, handling Level 1 support, device deployments, and ticketing system workflows to keep the office and warehouse running smoothly.

Qualifications

• Recent IT or related degree or coursework with strong academic background.
• Hands-on IT support experience or internships preferred.
• Familiarity with networking concepts and mobile devices (iPads, laptops).
• Basic cybersecurity practices and tools understanding.

Responsibilities

• Provide Level 1 help desk support for staff at the Chicago site.
• Manage hardware deployments and coordinate IT service requests via a ticketing system.
• Maintain Meraki networking equipment and ensure secure network operations.
• Assist with cybersecurity monitoring and end-user device issues (iPads, printers, laptops).
• Collaborate with warehouse and office teams to ensure smooth IT service delivery.

Skills

IT hardware

End-user support

Troubleshooting

Education

Recent IT-related degree

College graduate

Tools

Meraki networking

RF guns

Zebra printers

iPads

Laptops

Desktops

Job description

At Global Market Foods (GMF), we have united eight industry-leading importers and distributors under one dynamic company with a shared mission: to deliver authentic, high-quality international foods that honor global culinary traditions. With decades of experience, each GMF division plays a vital role in preserving the heritage and flavors of the regions they represent:

Ziyad Brothers – Leaders in Middle Eastern specialty foods

Global Choice Foods – Experts in South Asian and Indian products

Vintage Foods – Providers of Turkish and European specialties

Indo-European Foods – Trusted source for European specialty products

Sunburst Foods – Specialists in African and Caribbean foods

Sahadi Fine Foods – Pioneers in Middle Eastern specialty products

Asli Fine Foods – Purveyors of authentic South Asian and Middle Eastern staples

UBC Distributors – Distributors of premium global food brands

Together, we offer an extensive portfolio of over 7,000 products across 8 divisions, meeting the growing demand for diverse, global flavors. GMF is committed to providing customers with unparalleled access to authentic international brands, exceptional service, and innovative food solutions. With a deep respect for culinary traditions and a passion for excellence, we continue to expand our reach, ensuring the rich flavors of the world are always within reach.

At GMF, our culture is rooted in family values—supporting our teams with the same dedication we bring to our business. As we enter a period of rapid growth and transformation, we are seeking a PT IT Site Coordinator to help drive our vision forward and contribute to our continued success.

Job Description

Global Market Foods is looking for a Help Desk Site Coordinator to join our team. This role is ideal for a college student or graduate with a strong technical background in IT hardware and infrastructure and a passion for delivering excellent service to end-users. As the primary IT contact at our Chicago site, you will be responsible for managing Level 1 help desk support and hardware deployments to ensure the office runs smoothly.

The ideal candidate will understand networks, printers, iPads, desktops, and laptops. You’ll manage service requests and tickets, ensuring timely resolution and escalation when necessary.

Essential Role Functions

Provide Level 1 help desk support for all staff (warehouse and office), addressing issues related to hardware, software, networking, and cybersecurity.

Maintain and troubleshoot Meraki networking equipment, ensuring reliable and secure network operations.

Assist with monitoring and maintaining cybersecurity protocols to protect company data and systems.

Deploy and support warehouse staff with technical issues related to RF guns, Zebra printers, and any other equipment critical to office and warehouse operations.

Manage and track IT service requests through a ticketing system, ensuring proper documentation, prioritization, and resolution within established SLAs.

Assist in IT-related projects, including network upgrades, hardware rollouts, and other initiatives, from planning through execution.

Work closely with other IT teams and departments to ensure alignment and efficiency in service delivery.

Work Experience/Requirements for This Role

Recent college graduates with strong academic backgrounds in IT or related fields are encouraged to apply.

1+ years of hands-on experience (internships, co-ops, or previous positions) in IT support, help desk, or network administration preferred.

Familiarity with networking solutions is a plus.

Experience supporting mobile devices (iPads, laptops, etc.) is highly preferred.

Understanding basic cybersecurity practices and tools.

Schedule

Days: Monday 7-11am, other times throughout the week are negotiable

Hours: Start with a minimum of 20hours a week.

Work Location: Chicago, IL / Houston, TX

Note: Occasional evening or weekend work may be required for system maintenance or project deployment

Global Market Foods is an Equal Opportunity Employer