IT Services Leader: Cybersecurity, ERP & Ops Strategy

Certis USA

Columbia (MD)

On-site

USD 120,000 - 170,000

Full time

14 days+

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Job summary

Certis Biologicals in Columbia, MD seeks a Manager of IT Services to provide strategic and operational leadership for the company’s technology environment. You will align IT initiatives with business goals, oversee cybersecurity, infrastructure, vendor management, and ERP-related projects, and partner with MKI and executives to drive digital transformation.

This onsite leadership role requires deep experience in IT/OT operations, governance, and continuous improvement, with a focus on

Qualifications

Bachelor’s degree in IT, CS, CE, or related field.
10+ years of IT/OT operations, infrastructure and enterprise systems.
5+ years of leadership and management experience.
Strong understanding of enterprise IT infrastructure, cybersecurity, networking, and business systems.
Experience with ERP systems such as NetSuite, OT environments, cybersecurity frameworks, and compliance requirements.
Experience leading digital transformation or business process improvement initiatives.
Experience of managing vendors, MSPs, and enterprise technology initiatives.
Strong communication, organizational, and stakeholder management, collaboration skills.
Experience initiating and leading cross-functional projects and operational activities.
Experience in industrial manufacturing environments.
Experience and knowledge of IT governance frameworks.

Responsibilities

Manage IT support services delivered through collaboration with MKI and other technology partners.
Ensure service quality, Service-Level Agreement compliance, escalation management, and operational effectiveness.
Partner with MKI management to review critical incidents, recurring issues, and service performance metrics and develop effective resolutions.
Initiate and lead continuous improvement of IT service delivery processes and operational standards.
Ensure appropriate prioritization of critical business needs.
Align IT and OT initiatives with business objectives and operational priorities.
Collaborate with business leaders and SMEs to identify opportunities for process improvement and technology optimization.
Lead ERP, OT, cybersecurity, compliance, and digital transformation initiatives in collaboration with MKI.
Initiate and lead strategic planning and long-term technology roadmap discussions execution.