IT Service Technician

Socket.dev; West Chatsworth (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

GovCIO is hiring an IT Service Technician in Chatsworth, CA for on-site support. Duties include resolving ServiceNow tickets, coordinating with network and applications teams, and performing routine hardware maintenance. Certification goals include A+, ITIL, HDI and Network+/Security+ within six months.

The role involves travel for site coverage and on-site work with VPN/Citrix support. Candidates must have a high school diploma and strong problem-solving skills, and be able to obtain necessary

Qualifications

• High School diploma or equivalent; 0–2 years experience.
• USCitizen is required.
• Technical proficiency in IT support and troubleshooting.

Responsibilities

• Provide on-call IT support via ServiceNow tickets.
• Coordinate with network services and applications teams to restore service.
• Perform routine system maintenance and hardware changes.
• Install OS patches and upgrades using SCCM Software Center.
• Provide remote support for telework users over VPN/Citrix.
• Manage device relocation requests and ensure encryption of devices.
• Support on-site enterprise groups and troubleshoot network equipment.

Skills

USCitizen

Technical proficiency

Problem solving

Education

Microsoft Operating Systems

CompTIA Network+

CompTIA A+

CompTIA Server+

CompTIA Security+

Tools

ServiceNow

SCCM

VPN

Citrix

Job description

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Chatsworth, CA and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage. Employee will be required to obtain an A+, ITIL Foundation, HDI certification, and one of the following within six months of hire: Security+, Network+, or Server+. The cost of certification will be reimbursed by GovCIO.

Responsibilities

• Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Recommend systems modifications to reduce user problems.
• Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
• Install operating system patches, upgrades etc. via SCCM Software Center
• Provide remote support services for telework/home users.
  • Help ensure user applications work over VPN and/or Citrix.
• Manage user relocation requests
• Ensure devices are properly encrypted.
• Local On-Site Cabling
• Provide on-site support for enterprise groups such as the network and security operation centers.
  • Restart network equipment, including switches and routers as directed by enterprise networking.
  • Replace defective network equipment.
• Wireless Services
  • Assist users with mobile communication devices.
  • Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
• Asset Inventory Support
  • Assist with physical inventory as needed.
  • Assist with receiving and receipting property.
• Disposal Preparation Support
  • Process computer equipment for disposal.
  • Ensure disposal policies are properly employed.
  • Ensure all devices are fully wiped of information before leaving the facility.
• Video Conferencing and Audio/Video O&M
  • Troubleshoot system problems.
  • Work with support staff for remote troubleshooting and repairs.
  • Assist in setting up presentation devices and video conferencing units.
• Support pre/post application releases.
• Gather analyze, and report end-user support trends.
• Answer Service Desk calls and assist users when call volumes are unusually high.
• Other duties as assigned.

Qualifications

Required Skills and Experience

• High School with 0-2 years (or commensurate experience)
• USCitizen
• High degree of technical proficiency
• Excellent problem-solving skills and analytical abilities

Preferred Skills and Experience

• Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role
• Certification in Microsoft Operating Systems
• Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
• CompTIA Network+
• CompTIA A+
• CompTIA Server+
• CompTIA Security+

Clearance Required:

Must be able to obtain and hold a Public Trust Clearance.

#NSS #NEON #TMK #TM

Posted Salary Range

USD $25.50 - USD $25.50 /Hr.