IT Service Technician

Flynn Group of Companies; Salt Lake City (UT); Sur place; USD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Disability and Vision

401(k) with company match

Paid time off and holidays

Fun and collaborative work environment

Résumé du poste

Flynn Group of Companies is seeking an in-office IT Support professional in Salt Lake City to provide Tier 1–2 helpdesk support, hardware/software troubleshooting, and onsite technology assistance. The role includes an on-call rotation and travel to regional offices as needed.

Must be legally authorized to work in the US. The ideal candidate will have 3+ years of corporate IT support experience, strong customer service skills, and ITIL knowledge.

Qualifications

• Degree or diploma in Computer Systems, Networking, IT, or equivalent experience.
• 3+ years of IT support in a corporate/enterprise environment.
• Industry certifications (Microsoft or equivalent) are an asset.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent customer service, communication, and interpersonal abilities.

Responsabilités

• Provide first- and second-level technical support via phone, email, and ticketing systems.
• Collaborate with Help Desk to manage ticket ownership, escalation, and resolution.
• Prioritize requests while meeting SLA targets and maintaining customer satisfaction.
• Deliver in-person support for local offices and site technology needs.
• Troubleshoot hardware, software, telephony, mobile devices, AV, and peripherals.
• Follow ITIL-aligned incident, problem, change, and request processes.
• Monitor queues, identify trends, participate in major incidents and root cause analysis.
• Maintain ticket documentation, inventory records, and asset assignments.
• Contribute to process improvements, automation, and self-service knowledge base.
• Assist with evaluation, deployment, and support of end-user hardware/software.
• Participate in an on-call rotation including evenings, weekends, and holidays.

Connaissances

Analytical skills

Customer service

Time management

ITIL knowledge

Formation

IT degree or diploma

Outils

Windows Intune

PowerShell

MDT

Jira Service Management

ServiceNow

SAP SuccessFactors

Microsoft Dynamics SL

Autodesk/Bluebeam

Description du poste

This is an In-Office role that will require rotating on -call

Must be legally authorized to work in the US.

Flynn’s strong culture focuses the energies of employees on doing the right thing, for the benefit of the company, its customers, and themselves. The result has been 40 years of success, and the next 40 looking even brighter.

THE FLYNN WAY

“The Flynn Way” is the way we do things at Flynn. It is not any one single thing, but rather a collection of behaviors and actions that are influenced by our collective values and beliefs. Values such as safety, honesty, integrity, and doing what we say are deeply ingrained in Flynn’s culture.

What we Offer

• Medical, Dental, Disability and Vision Insurance
• 401(k) w/ company match
• Paid time off and paid holidays
• Fun and collaborative work environment

We are a collaborative team of high performing individuals working together to provide technology service and support to our internal customers while maintaining a high level of quality and customer service.

A Day in the Life

• Provide first- and second-level technical support to Flynn offices through phone, email, and ticketing systems, ensuring prompt response and resolution of incidents and service requests
• Collaborate with the centralized Help Desk team to manage ticket ownership, escalation, communication, and resolution throughout the support lifecycle
• Prioritize and manage a fluctuating volume of requests while meeting SLA targets and maintaining a high level of customer satisfaction
• Deliver in-person support for local office users, conference rooms, and site technology needs
• Troubleshoot and resolve hardware, software, telephony, mobile device, audio/visual, and peripheral issues
• Follow ITIL-aligned Incident, Problem, Change, and Request Management processes to ensure effective service delivery
• Monitor ticket queues, identify trends, declare and coordinate major incidents when required, and participate in root cause analysis and corrective actions
• Maintain accurate ticket documentation, knowledge articles, inventory records, and asset assignments
• Contribute to process improvements, automation initiatives, self-service capabilities, and knowledge base development
• Assist with the evaluation, deployment, and support of end-user hardware, software, and services
• Participate in an on-call rotation, including evenings, weekends, and holidays, and travel occasionally to support regional offices and projects

Technical Skills Include:

• Strong experience installing, configuring, and troubleshooting computer hardware, printers, audio/visual equipment, telephony systems, mobile devices, and software applications
• Proficiency supporting Windows operating systems and mobile platforms
• Experience with Microsoft 365 Apps, Microsoft Teams and Teams Rooms, Autodesk, Bluebeam, and similar business applications
• Experience with endpoint management and automation tools such as Microsoft Intune, Windows Autopilot, MDT, and PowerShell, as well as familiarity with Microsoft Dynamics SL and SAP SuccessFactors, is considered an asset
• Experience using enterprise ticketing platforms such as ServiceNow, Jira Service Management, or similar systems
• Understanding of ITIL best practices and IT service management principles

What We Are Seeking

• Degree or diploma in Computer Systems, Networking, Information Technology, or equivalent experience
• 3+ years of IT support experience in a corporate or enterprise environment
• Industry certifications (Microsoft or equivalent) are an asset
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent customer service, communication, and interpersonal abilities
• Ability to manage competing priorities in a fast-paced environment while meeting SLA commitments
• Experience working within ITIL-aligned service management environments and ticketing systems
• Ability to identify support trends, assess business impact, and make sound escalation and incident management decisions
• Experience with incident response, major incident management, and root cause analysis is an asset
• Collaborative team player with a continuous improvement mindset and the ability to work independently when needed

Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building’s outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team.

Disclosure: We use an AI-powered system to initially screen resumes. However, all applications/resumes are also reviewed by our team of Human Resources and Talent Acquisition Professionals to ensure a fair and thorough evaluation in determining a candidate’s potential fit for a role they applied to.

This posting is for an existing vacancy within the organization.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.