IT Service Technician

ZipRecruiter; Novi (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in Michigan is seeking a full-time IT Service Technician to provide high-quality IT support. The role involves diagnosing issues, providing technical assistance, and ensuring client satisfaction. Ideal candidates will have strong communication skills, a passion for technology, and relevant certifications.

Qualifications

• At least 1 year of experience in an IT Service/Help Desk or NOC environment.
• Strong written and oral communication skills.
• Passion for learning new technologies quickly.

Responsibilities

• Diagnose and troubleshoot end-user issues remotely via the ticketing system.
• Provide on-site technical support and document procedures.
• Maintain inventory of equipment, software, and licenses.

Skills

Customer Service

Communication

Problem Solving

Learning

Education

CompTIA A+ Certification

Tools

Active Directory

Microsoft 365

Ninja RMM

Freshdesk

Cisco Meraki

Job description

Job Description

Salary:

ABOUT US

Our mission is to provide complete hardware, software, and support solutions, enabling clients to operate their businesses more successfully. Since 1994, Omega Computer Services has evolved from a small I.T. consulting firm into one of the top MSPs in Michigan. We pride ourselves on a strong company culture, upheld by our five core values:

DO THE RIGHT THING | GROW OR DIE | PASSION FOR OUR WORK | HUMBLY CONFIDENT | WE LOVE CUSTOMER SERVICE

THE POSITION

We are seeking a full-time IT Service Technician to join our team in the Greater Detroit area. Our Service Desk operates Monday - Friday, 8:00 AM - 5:00 PM, with occasional after-hours appointments and on-call shifts. Some travel to client locations is required, mostly within the Greater Detroit area, with occasional trips up to three hours away; transportation is company-provided. Visit www.ocs.help/careers to learn more about our culture, perks, and benefits.

KEY RESPONSIBILITIES

1. Diagnose and troubleshoot end-user issues remotely via the ticketing system.
2. Respond promptly and professionally to support requests, maintaining high-quality service.
3. Provide on-site technical support, including:
   1. Modifying configurations, utilities, and default settings on workstations.
   2. Ensuring proper equipment is available for each workstation.
   3. Installing, testing, and configuring new workstations, peripherals, and software.
   4. Managing PC setup and deployment for new employees.
4. Document procedures and notes related to ticket resolutions.
5. Assist Project Technicians with on-site setup for new clients.
6. Support remotely with service requests and escalated tickets.
7. Maintain inventory of equipment, software, and licenses, coordinating with the Inventory Admin.
8. Perform hardware and software upgrades as needed.

QUALIFICATIONS

1. At least 1 year of experience in an IT Service/Help Desk or NOC environment.
2. At least 1 year of experience providing excellent customer service.
3. Strong written and oral communication skills.
4. Ability to work independently, meet high standards, and adhere to deadlines.
5. Passion for learning new technologies quickly.
6. Excellent problem-solving skills, especially under pressure.
7. CompTIA A+ Certification or equivalent.
8. Knowledge of:
   • Active Directory services
   • Network setups and configurations
   • Microsoft 365
   • Multi-platform environments
   • Ninja RMM or similar software
   • Freshdesk or similar ticketing systems
   • Cisco Meraki

WE CAN'T DO WHAT WE DO WITHOUT YOU

This role supports our mission by delivering high-quality, white-glove IT services and support. It also contributes to our team by implementing best practices for the benefit of staff and clients.