IT Service Scheduler & Support Coordinator

eTrepid; Mechanicsville (MD); On-site; USD 45,000 - 60,000; Full time

Job summary

eTrepid in Mechanicsville, MD, is seeking a Service Coordinator to manage the scheduling of technical teams and ensure outstanding customer service. The successful candidate will confirm task completion and oversee critical customer backup processes.

This role requires 3 years of customer service experience, 5 years of technology use in business, and a college degree or equivalent education. Join eTrepid and contribute to a dynamic and enthusiastic team!

Qualifications

• 3 years’ experience in a customer service capacity.
• 5 years’ experience using technology in a business environment.
• Ability to pass online math, typing, and spelling exams.

Responsibilities

• Schedule all technical staff and confirm task completion.
• Oversee and validate customer backups and escalate issues.
• Document all time and assist Sales and Administration as required.

Skills

Customer service experience

Technology usage in a business environment

Mathematics proficiency

Typing skills

Attention to detail

Education

2 year college degree or equivalent coursework in business and accounting

Job description

eTrepid in Mechanicsville, MD, is seeking a Service Coordinator to manage the scheduling of technical teams and ensure outstanding customer service. The successful candidate will confirm task completion and oversee critical customer backup processes.

This role requires 3 years of customer service experience, 5 years of technology use in business, and a college degree or equivalent education. Join eTrepid and contribute to a dynamic and enthusiastic team!