Service Coordinator

Socket.dev; Westerville (OH); On-site; USD 48,000 - 66,000; Full time

Job summary

Vertiv in the United States is seeking a Service Coordinator to schedule and direct field technicians, ensuring service activities align with contractual requirements and maximize revenue. Strong planning, organization, and customer-facing communication are essential for success in a high-volume environment.

The role is full-time (40 hours/week, M-F) with a focus on coordinating preventative maintenance, start-ups, and warranty/service events across the district.

Qualifications

• High School Diploma or GED.
• Associate degree or equivalent experience.
• 3–5 years of field services scheduling experience preferred.
• Ability to use a personal computer and job-related software.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Strong resource management skills.
• Detail-oriented with strong organizational skills.
• Proficient in MS Office.
• Ability to multi-task in a fast-paced environment.
• Ability to use general office equipment.
• Experience with software scheduling tools preferred.

Responsibilities

• Assist Customer Engineer with rescheduled PM's by updating RSCH customer notes.
• Maintain a master schedule of CE's daily service activity/events on the Managers Board.
• Dispatch scheduled events, warranty, start-up, load banking, special testing, battery replacements, and scheduled maintenance.
• Ensure quality oriented and timely PM completions, start-ups, and service calls.
• Coordinate preventative maintenance for all customers within the District including services by Service Partners.
• Monitor and manage scheduling of CE's and SP events within the district geographic service area; assist scheduling of preventive maintenance, emergency service, warranty, and start-up.
• Assist scheduling of load banking requirements, ordering, pickup & delivery of test equipment.
• Manage site activation/cancellation activity on Service Partner Web for new and pending contracts.
• Provide physical tags to SP to attach to new equipment.
• Review and modify PM schedule dates before releasing tickets to field.
• Monitor and track preventative maintenance for on-time completion and contract compliance.
• Maintain and communicate start-up scheduling.
• Prepare and maintain weekend work calendar/duty tech schedule.
• Provide PM/FCN due reports to CE to assist scheduling PM's and FCN's.
• Other Duties as assigned

Job description

POSITION SUMMARY

The Service Coordinator is a critical role in Vertiv Services Scheduling and Planning group responsible for scheduling, directing technicians and ensuring execution of service activities. This position contributes to the company by ensuring that all work orders are fulfilled to meet contractual requirements, maximizing revenue, nurturing internal and external customer relations, and building a positive image. The position is best suited for individuals who enjoy performing routine tasks, can handle a high-volume of work, is self-motivated, is customer focused, has good verbal and written communication skills, strong planning and organization skills and is solutions and results oriented. This is a full-time, 40 hours/week M-F position.Prior appointment setting/scheduling experience is preferred.

RESPONSIBILITIES

• Assist Customer Engineer with all rescheduled PM's by updating the RSCH customer notes.
• Maintains a master schedule of all CE's daily service activity/events on the Managers Board.
• Dispatch scheduled events, warranty, start-up, load banking, special testing, battery replacements, and scheduled maintenance
• Ensure quality oriented and timely PM completions, start-ups, and service calls
• Coordinate preventative maintenance service for all customers within the District including services provided by Service Partners (SP).
• Monitor and manage scheduling of all Customer Engineer's (CE's) and SP service events within the district geographic service area, including assisting scheduling of preventative maintenance, emergency service (in coordination with the CRC), warranty, and start-up. Power District Operations Coordinators also assist scheduling of load banking (requirements, ordering, pickup & delivery) and test equipment.
• Manage the site activation/cancellation activity on Service Partner Web (SPW) for new and pending contracts.
• Provide physical tags to SP to attach to new equipment.
• Review and modify PM schedule dates before releasing tickets to field.
• Monitor and track preventative maintenance to ensure on time completion and contract compliance.
• Maintain and communicate start-up scheduling.
• Prepare and maintain weekend work calendar/duty tech schedule.
• Provide PM/FCN due reports to CE to assist in scheduling PM's and FCN's.
• Other Duties as assigned

QUALIFICATIONS

• High School Diploma or GED
• Associate degree or equivalent experience
• 3-5 years of field services scheduling experience preferred.
• Ability to use a personal computer and job-related software.
• Excellent communication skills, both written and verbal.
• Excellent customer service skills.
• Strong resource management skills.
• Detail-oriented and strong organization skills.
• Proficient in MS Office.
• Ability to work and multi-task in a fast-paced environment.
• Ability to use general office equipment.
• General understanding of or the ability to learn UPS/Power/Battery/Thermal topology and applications.
• Experience with software scheduling tools preferred.

PHYSICAL & ENVIRONMENTAL DEMANDS

• No Special Physical Requirements

TIME TRAVEL REQUIRED

• None