IT Service Operations Leader: Transform & Scale

Aspcapro; New York (NY); Hybride; USD 188 000 - 200 000; Plein temps

Avantages offerts par ce poste

Affordable health coverage

401(k) with company match

Flexible time off

Résumé du poste

The ASPCA is seeking a Senior Director, IT Service Operations to lead the IT service operations pillar across NYC headquarters, shelters, clinics, and field operations. You will set standards, drive a structured operating model, and coach managers and engineers toward disciplined, measurable service delivery for 1,400+ staff.

This is a leadership-focused role with significant organizational impact. You will manage a team, partner with the VP and People Team, and own ITSM governance, incident

Qualifications

• Strong people leader with ability to manage managers or senior individual contributors across multiple sites.
• Experience building and maturing ITSM practices to documented, repeatable operations.
• Proficiency with ITSM platforms and service delivery governance.

Responsabilités

• Lead the IT service operations across multiple sites and field locations.
• Own the daily operating rhythm, incident management, and change windows for the pillar.
• Chair Change Advisory Board and drive ITIL process maturity and standardization.

Connaissances

People leadership

IT service operations

ITIL/ITSM proficiency

Change management

Stakeholder communication

Cross-site coordination

Formation

Bachelor’s degree in Information Technology or related field

ITIL Foundation certification

Outils

FreshService

Microsoft 365

Okta

Description du poste

The ASPCA is seeking a Senior Director, IT Service Operations to lead the IT service operations pillar across NYC headquarters, shelters, clinics, and field operations. You will set standards, drive a structured operating model, and coach managers and engineers toward disciplined, measurable service delivery for 1,400+ staff.

This is a leadership-focused role with significant organizational impact. You will manage a team, partner with the VP and People Team, and own ITSM governance, incident