IT Service Manager: Software Assets & UX

THE NATIONAL SOCIETY FOR THE PREVENTION OF CRUELTY TO CHILDREN; United States; Remote; USD 50,000 - 56,000; Full time

Benefits offered by this job

Annual leave 29 days + bank holidays (

Employee discounts

EAP

Pension

Life assurance

Job summary

THE NATIONAL SOCIETY FOR THE PREVENTION OF CRUELTY TO CHILDREN is seeking an IT Service Manager (User Experience and Software Assets) in London to ensure secure, reliable and cost-effective software services across the organisation. You will collaborate with teams and external suppliers to enhance software services and reduce risk, enabling vital child protection work.

The role focuses on managing software assets and licenses, lifecycle activities and compliance while delivering value from

Qualifications

• Experience managing software assets, licences or software lifecycle activities.
• Experience working with suppliers and managing contracts or service performance.
• Experience identifying opportunities to improve services or reduce costs.
• Knowledge of IT service management and ITIL framework.

Responsibilities

• Manage the organisation's software assets, licences and related services.
• Work with suppliers to manage renewals, contracts and licensing arrangements.
• Support software release, patching and end-of-life processes.
• Maintain the Definitive Software Library and related management tools.
• Identify opportunities to improve services, reduce costs and strengthen compliance.

Skills

Software assets management

Supplier management

ITIL knowledge

Contract management

Cost optimization

Job description

THE NATIONAL SOCIETY FOR THE PREVENTION OF CRUELTY TO CHILDREN is seeking an IT Service Manager (User Experience and Software Assets) in London to ensure secure, reliable and cost-effective software services across the organisation. You will collaborate with teams and external suppliers to enhance software services and reduce risk, enabling vital child protection work.

The role focuses on managing software assets and licenses, lifecycle activities and compliance while delivering value from