IT Service Manager — Lead ITIL-Driven Service Excellence

Apogee Engineering, LLC; Riverside (OH); On-site; USD 95,000 - 150,000; Full time

Job summary

Apogee Engineering, LLC in Dayton, Ohio, seeks an IT Service Manager to oversee end-to-end IT service lifecycles and drive continuous improvement for NASIC activities.

The role requires US citizenship, TS/SCI clearance, and ITIL certification, with 3+ years in IT service management for journeyman or 10+ years for senior level; on-site work at Wright Patterson AFB with occasional travel.

Qualifications

• Citizenship: US citizen
• Clearance: TS/SCI
• Certification: ITIL certified
• Journeyman: 3+ years in IT service management; Bachelor’s degree in a relevant field
• Senior: 10+ years in IT service management; Master’s degree in a relevant field
• Experience in DoD or similar environments with ITIL-based processes

Responsibilities

• Manage end-to-end IT service lifecycles, including design, transition, operation, and continual improvement.
• Implement and monitor service management processes (incident, problem, change, configuration, and service level management).
• Coordinate with technical project/program managers to align IT services with program objectives and user requirements.
• Analyze service performance metrics and implement corrective actions to meet availability, reliability, and quality targets.
• Develop and maintain service management documentation, including service catalogs and operational procedures.
• Provide leadership and guidance to support personnel delivering IT services.

Skills

IT service management

Leadership

Education

Bachelor’s degree in a relevant field

Master’s degree in a relevant field

Tools

ITIL

Job description

Apogee Engineering, LLC in Dayton, Ohio, seeks an IT Service Manager to oversee end-to-end IT service lifecycles and drive continuous improvement for NASIC activities.

The role requires US citizenship, TS/SCI clearance, and ITIL certification, with 3+ years in IT service management for journeyman or 10+ years for senior level; on-site work at Wright Patterson AFB with occasional travel.