IT Service Manager

Apogee Engineering, LLC; Riverside (OH); On-site; USD 95,000 - 150,000; Full time

Job summary

Apogee Engineering, LLC in Dayton, Ohio, seeks an IT Service Manager to oversee end-to-end IT service lifecycles and drive continuous improvement for NASIC activities.

The role requires US citizenship, TS/SCI clearance, and ITIL certification, with 3+ years in IT service management for journeyman or 10+ years for senior level; on-site work at Wright Patterson AFB with occasional travel.

Qualifications

• Citizenship: US citizen
• Clearance: TS/SCI
• Certification: ITIL certified
• Journeyman: 3+ years in IT service management; Bachelor’s degree in a relevant field
• Senior: 10+ years in IT service management; Master’s degree in a relevant field
• Experience in DoD or similar environments with ITIL-based processes

Responsibilities

• Manage end-to-end IT service lifecycles, including design, transition, operation, and continual improvement.
• Implement and monitor service management processes (incident, problem, change, configuration, and service level management).
• Coordinate with technical project/program managers to align IT services with program objectives and user requirements.
• Analyze service performance metrics and implement corrective actions to meet availability, reliability, and quality targets.
• Develop and maintain service management documentation, including service catalogs and operational procedures.
• Provide leadership and guidance to support personnel delivering IT services.

Skills

IT service management

Leadership

Education

Bachelor’s degree in a relevant field

Master’s degree in a relevant field

Tools

ITIL

Job description

Overview

Apogee Engineering is looking for IT Service Managers. The IT Service Managers provide journeyman-to-senior level oversight of IT services that support NASIC Business Architecture activities. This position manages service delivery processes, ensures alignment with mission needs, and drives continuous improvement of IT service quality and performance.

****Contingent Upon Contract Award****

Responsibilities

• Manage end-to-end IT service lifecycles, including design, transition, operation, and continual improvement.
• Implement and monitor service management processes (incident, problem, change, configuration, and service level management).
• Coordinate with technical project/program managers to align IT services with program objectives and user requirements.
• Analyze service performance metrics and implement corrective actions to meet availability, reliability, and quality targets.
• Develop and maintain service management documentation, including service catalogs and operational procedures.
• Provide leadership and guidance to support personnel delivering IT services.

Qualifications

MinimumExperience:

Citizenship:Must be a US citizenClearance:TS/SCICertifications:ITIL certification required.Education / Years of Experience:

• Journeyman: Minimum three (3) years of experience in IT service management or closely related functional area; Bachelor’s degree in a relevant field
• Senior: Minimum ten (10) years of experience in IT service management or closely related functional area; Master’s degree in a relevant field
• Proven experience managing IT services and implementing ITIL-based processes in support of DoD or similar environments.

Additional InformationLocation: Wright Patterson AFB Dayton, OHOn-site/Hybrid/Remote:On-siteTravel:Occasional