IT Service Manager – Hybrid/Remote & Growth Impact

Rindus; United States; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Dynamic international team

Competitive compensation package

Hybrid or remote work

23 holiday days

Flexible schedules with core hours

Private health insurance from day 1

Gym sponsorship

English and German language classes

Team events

Job summary

rindus is seeking an experienced IT Service Manager to design and optimize end-to-end IT service and support processes. You will coordinate multiple providers, ensure SLAs are met, and drive continuous improvement across projects and transformations.

With 3+ years in IT service management and strong ITIL knowledge, you will liaise with diverse stakeholders in a dynamic, international team. The role offers hybrid or remote work.

Qualifications

• University degree in technical, economic or related disciplines.

Responsibilities

• Design and optimise end-to-end IT service and support processes, including stakeholder alignment and documentation.
• Coordinate and manage multiple service providers and ensure adherence to SLAs and quality standards.
• Monitor and report on service performance; prepare regular reports and presentations for internal and external stakeholders.
• Drive continuous improvement by identifying process inefficiencies and implementing corrective actions.
• Support the team lead with contract management and vendor negotiations.
• Act as the interface between technical experts and service agents to foster collaboration and service excellence.
• Collaborate as a key member of project teams during IT service rollouts and transformations.
• Handle escalation processes professionally and ensure resolution pathways are followed.
• Maintain a high level of customer satisfaction through proactive service delivery and communication.

Skills

University degree

IT service management

ITIL

Communication skills

German language

English language

Negotiation

Conflict resolution

Analytical thinking

Education

University degree in technical or economics

Job description

rindus is seeking an experienced IT Service Manager to design and optimize end-to-end IT service and support processes. You will coordinate multiple providers, ensure SLAs are met, and drive continuous improvement across projects and transformations.

With 3+ years in IT service management and strong ITIL knowledge, you will liaise with diverse stakeholders in a dynamic, international team. The role offers hybrid or remote work.