Senior IT Infrastructure & Service Manager

Bank; Paradise (PA); On-site; USD 115,000 - 155,000; Full time

Benefits offered by this job

401(k) Retirement Plan with 4% Match

Company Paid Life, STD, and LTD

Health Savings Account (HSA) & Flex 01

Paid Time Off (PTO), Volunteer TimeOff

12 Paid Holidays

Tuition Reimbursement

Company Events and Picnics

Job summary

Bank of Bird-in-Hand is seeking an Infrastructure and Service Manager to lead our IT Service Management practices and oversee infrastructure, network, Microsoft 365, and the Service Desk. You will drive disciplined ITSM, reliability, and continuous improvement across Technology Operations, partnering with security, architecture, and business teams.

The role requires 7+ years in IT leadership within banking or financial services, ITIL experience, and a proactive, customer-focused approach to

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (advanced degree preferred).
• Minimum 7 years of progressive IT leadership experience, including strategic initiatives and governance.
• Experience implementing or maturing IT Service Management practices, preferably ITIL-aligned.
• Experience in financial and/or banking sector, familiarity with core systems such as Jack Henry.

Responsibilities

• Establish and mature IT Service Management practices (incident, request, change, knowledge, configuration, asset, and service-level management).
• Own the IT service delivery lifecycle from design to operation and continuous improvement.
• Lead infrastructure, network, Microsoft 365, and Service Desk teams with performance and succession planning.
• Maintain reliability and availability of networks, servers, virtualization, storage, cloud, and related platforms.
• Lead major incident management with escalation, coordination, and root-cause analysis.
• Develop and maintain technology standards, runbooks, and support documentation for infra and ops.
• Create and maintain a service catalog with ownership, processes, and escalation paths.
• Manage technology lifecycle, capacity planning, licensing, and end-of-support risks.
• Oversee infra monitoring and observability for proactive issue detection.
• Establish production-readiness and operational-acceptance standards for new systems.
• Maintain inventory of infra assets and lifecycle status; integrate with CMDB/asset-management.

Skills

IT leadership

Customer oriented

Proactive

Solution oriented

Education

Information Technology degree

Advanced degree preferred

Tools

ITIL practices

Jack Henry core systems

Microsoft 365 admin

Job description

Bank of Bird-in-Hand is seeking an Infrastructure and Service Manager to lead our IT Service Management practices and oversee infrastructure, network, Microsoft 365, and the Service Desk. You will drive disciplined ITSM, reliability, and continuous improvement across Technology Operations, partnering with security, architecture, and business teams.

The role requires 7+ years in IT leadership within banking or financial services, ITIL experience, and a proactive, customer-focused approach to