Assistant IT Manager

Safety Marking, LLC; Bridgeport (CT); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k) plan with match

Performance-based bonus

Competitive salary

Job summary

Safety Marking, LLC in Bridgeport, CT, is seeking an IT Manager to deliver technology support across office, shop, and road crew operations. You will manage hardware, software, access, and business systems, while coordinating with vendors and MSPs to ensure security and reliability.

This role emphasizes improving data accuracy, user adoption, documentation, and technology-driven workflows, with a competitive package including health/dental/vision benefits, 401(k) match, and a performance-based

Qualifications

• Must have IT support, systems administration, or business application support experience.
• Experience coordinating technology projects and working with vendors.
• Ability to read, write, and debug safe code and translate needs to technical requirements.

Responsibilities

• Provide IT support across office, shop, and field operations.
• Manage hardware, software, access, and business systems.
• Coordinate IT projects and vendor/vendor-supported improvements.
• Develop, test, and maintain software to boost efficiency and data accuracy.
• Maintain IT documentation and deployment plans.

Skills

IT management

MS 365

Vendor coordination

Documentation

Troubleshooting

Education

Microsoft Certifications

Cybersecurity certifications

Systems administration certifications

Tools

Microsoft 365

Job description

• Competitive salary and performance-based bonus structure
• Company paid for benefits package (health, dental, vision)
• 401k plan with match
• Annual Salary range from $65K to $75K

What You'll Do

The IT Manager provides technology support across office, shops, and road crew operations to help employees work efficiently and securely. This role supports company hardware, software, access, business systems, reporting tools, and technology projects. The position serves as a key connection between employees, internal stakeholders, developers, outside vendors, and managed service providers. This role contributes to operational efficiency by improving system reliability, data accuracy, user adoption, documentation, and technology-driven workflows.

Key Responsibilities

• Manage day-to-day IT support requests in collaboration with SMC's MSP for office staff and field employees.
• Support business-critical systems.
• Coordinate IT projects involving system enhancements, software integrations, infrastructure changes, and vendor-supported improvements.
• Develop, test, and maintain software that improves operational efficiency, data accuracy, and department visibility.
• Maintain IT documentation, task tracking, support notes, and deployment plans.

What You'll Bring

Prior experience providing IT support, systems administration support, business application support, or technology project coordination is required.

Experience supporting users in an office, field operations, shop, or similar operational environment is helpful. Experience in software development and project management required.

Strong troubleshooting, analytical, communication, documentation, and organizational skills are required. Must be capable of supporting hardware, software, user access, business systems, reporting tools, automation workflows, and technology-related process improvements. Requires proficiency with Microsoft 365. Must be able to translate operational needs into technical requirements, coordinate with vendors and developers, manage multiple open issues, and communicate technical information clearly to non-technical users.

Must have the ability to read, write, and debug safe code.

Preferred Qualifications

Relevant Microsoft, help desk, cybersecurity, networking, or systems administration certifications are preferred.

Schedule

• Full-time Monday - Friday 8:00 AM - 6 PM
  • May be flexible within core office hours (8 hrs./day, 40 hrs./week)

This role primarily operates in an office-based technology support environment with regular interaction across departments, road crews, shop personnel, vendors, developers, and managed service providers.

Physical Requirements

This position requires prolonged sitting, extended computer and screen use, and regular use of phones and office technology. The role may require occasional standing, walking, bending, reaching, lifting, carrying, or moving office technology equipment and supplies up to 20 pounds.

In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, creed/religion, sex/gender, sexual orientation, gender identity, genetic information, national origin, citizenship status, age, marital status, veteran status, non-job related disability, or any other protected group status.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at

Phone: [phone]

Equal Opportunity Employer including minorities, females, veterans, and individuals with disabilities.

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