IT Service Management & Platform Operations Lead

Ochsner Health

New Orleans (LA)

On-site

USD 90,000 - 120,000

Full time

6 days ago

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Job summary

Ochsner Health in New Orleans is seeking a skilled IT leader to supervise end-user support across all hospital software applications. This role emphasizes coordinating services, improving system performance, and ensuring patient data integrity in a fast-paced healthcare environment.

You will require a Bachelor's degree and at least five years in healthcare information systems, plus management experience. Travel between facilities is expected as part of maintaining unified support and

Qualifications

Computer skills and dexterity required for data entry and retrieval of patient information.
Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Proficient with Windows-style applications, various software packages specific to role and keyboard.
Knowledge of software applications for healthcare.
Ability to travel throughout and between facilities.

Responsibilities

Assigns responsibilities and tasks to employees reporting to this position.
Balances skills and workload of the group to ensure the best support and customer satisfaction.
Interacts with vendors to ensure appropriate support.
Manages cost of maintenance and support of the systems.
Collaborates with leadership in the hospital to provide system selection assistance, system support and process redesign.
Performs other related duties as required.