IT Service Management (ITSM)

VDart Inc; St. Louis (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

A global IT staffing provider is seeking an experienced ITSM Manager to oversee the implementation and upgrade of ITSM processes using BMC Remedy. The ideal candidate will have strong expertise in LDAP and Active Directory integrations and experience with customizing Remedy workflows. Responsibilities include administering BMC Remedy Action Request and enhancing workflows per business requirements. This position offers a competitive salary and the opportunity to work with Fortune 1000 corporations.

Qualifications

• Experience in implementing and upgrading ITSM systems using BMC Remedy.
• Hands-on experience with BMC Virtual Agent and BMC MyIT.
• Strong knowledge of LDAP and Active Directory integrations.

Responsibilities

• Implement and upgrade ITSM modules on Remedy Versions.
• Customize forms, fields, workflows, and system components.
• Administer BMC Remedy Action Request platform.

Skills

BMC Remedy Developer Studio

ITSM process knowledge (IM, CM, KM, SRM)

LDAP and Active Directory

Custom application development

Tools

BMC Remedy

Mid-Tier Web Servers

Job description

About VDart: VDart is an emerging global information technology staffing provider with expertise in Enterprise Resource Planning (Oracle/SAP), SMAC (Social, Mobile, Cloud, Analytics), Business Intelligence & Infrastructure services. Three-time consecutive winner of Best Places to Work in Atlanta and Best and Brightest Award, VDart has successfully deployed over 3500 contractors in the last five years with over 60% of its deployments with Fortune 1000 corporations. We possess deep industry expertise and focus in BFSI, Manufacturing, Retail, Energy & Utility, Healthcare, Technology and the Public-Sector. Our scope, knowledge, industry expertise and global footprint have enabled us to provide best in the industry solutions. With our core focus in emerging technologies, we provide global technology workforce solutions in USA, Canada, Mexico, Brazil, UK & Australia

Job Description

ITSM Manager

• Implementation/up gradation/Development of ITSM (IM, CM, KM and SRM) on Remedy Versions(9.1)
• Using BMC Remedy Developer Studio to customize forms, fields, overlay, workflows and related system components
• Administering BMC Remedy Action Request (AR) platform and Mid-Tier Web Servers versions 8.1 or 9.1.
• Experience with LDAP, Active Directory structure and third party software integrations
• Experienced in designing, developing, testing and deploying custom Remedy application and workflow enhancements per business requirements
• Hands on Implementation/Development on BMC Virtual Agent and BMC MyIT

Additional Information

All your information will be kept confidential according to EEO guidelines.