IT Service Engineer II - Advanced MSP Support

Executech; Winter Park (FL); On-site; USD 65,000 - 85,000; Full time

Job summary

Executech is seeking an onsite Service Engineer II to independently resolve complex issues and own end-to-end resolutions for client environments. The role emphasizes strong technical judgment, proactive communication, and execution within Executech standards.

The candidate will lead tickets end-to-end, collaborate across teams, and mentor junior staff while maintaining high standards for SLA, CSAT, and billable efficiency in a fast-paced MSP setting.

Qualifications

• 2–5 years of IT support experience with increasing complexity; MSP experience preferred.
• Strong working knowledge of Microsoft 365 administration, identity, device management, and MSP toolsets.
• Ability to prioritize under SLA pressure while maintaining client communication.

Responsibilities

• Resolve issues beyond Service Engineer I scope across devices, identity, Microsoft 365, networking fundamentals, and core business systems.
• Own tickets end-to-end: client updates, vendor coordination, resolution confirmation, and handoff when cross-team work is needed.
• Apply structured troubleshooting and sound judgment on escalation decisions.
• Use scripting and automation (PowerShell) for repeatable tasks within approved standards.
• Support security posture through identity verification, suspicious-activity handling, and incident escalation workflows.
• Contribute to operational improvement by surfacing recurring issues and updating KB/runbooks.
• Mentor Service Engineer I staff through shadowing, pairing, and escalation feedback.
• Balance client advocacy with security and Executech standards across boundaries.

Skills

Microsoft 365 administration

Identity management

PowerShell scripting

IT support experience

MSP experience

Tools

Intune

BitLocker

Autopilot

SharePoint/Teams admin

Job description

Executech is seeking an onsite Service Engineer II to independently resolve complex issues and own end-to-end resolutions for client environments. The role emphasizes strong technical judgment, proactive communication, and execution within Executech standards.

The candidate will lead tickets end-to-end, collaborate across teams, and mentor junior staff while maintaining high standards for SLA, CSAT, and billable efficiency in a fast-paced MSP setting.