IT Service Engineer

Bandmwaste; United States; Hybrid; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an IT Service Engineer to provide advanced technical support and serve as a Subject Matter Expert. In this role, you'll manage hardware and software systems, troubleshoot issues, and ensure compliance with service KPIs. With a hybrid work model offering flexibility, this position provides opportunities for training and career progression. Join a team committed to safety, innovation, and sustainability, and play a key role in enhancing IT service management while contributing to a better future for communities.

Qualifications

• Serve as an escalation point for Service Analysts.
• Manage hardware and software systems as an administrator.

Responsibilities

• Use Service Desk solutions to log and resolve customer calls.
• Provide on-site and remote support to customers.
• Ensure compliance with IT SLAs.

Skills

Advanced Technical Support

Incident Management

Root Cause Analysis

Service Desk Solutions

Hardware Troubleshooting

Software Troubleshooting

Education

Bachelor's Degree in IT or related field

Tools

Service Desk Software

Job description

About the Role

As an IT Service Engineer, you will serve as an escalation point for Service Analysts, providing advanced technical support to users and acting as a Subject Matter Expert (SME) in specialized areas. Your responsibilities include managing hardware and software systems as an administrator, while adhering to Service KPIs and departmental processes.

Responsibilities

• Use Service Desk solutions to log and resolve customer calls
• Manage incidents, problems, resolution, and documentation
• Address business IT queries
• Update the knowledge base with relevant resolution information
• Provide on-site and remote support to customers
• Troubleshoot hardware and software issues
• Conduct Root Cause Analysis and problem solving
• Ensure compliance with IT SLAs
• Respond to system alerts, perform system maintenance, and support systems
• Administer systems used within the organization
• Collaborate with the wider team to deliver projects

Opportunities

Within Beauparc IT Service Management, you'll have access to training and clear career progression pathways. Our hybrid work model allows for 3 days in the office and 2 days remote, with flexibility for family and study commitments.

About Us

Beauparc has grown over 30 years into a group of nearly 3,000 people, sharing a vision of safety, innovation, and sustainability. We are committed to responsible resource management and environmental practices, aiming to create a better future for our communities. Join us and be part of our journey towards continuous improvement and sustainable growth.