IT Service Desk Technician II

Keeleyconstruction; St. Louis (MO); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Keeley Construction in St. Louis is seeking an experienced IT Support Desk Technician II. This role requires managing service desk tickets, providing technical support for various platforms, and delivering high-quality customer service.

The ideal candidate must have over 3 years of experience in a technical support role, proficiency in Active Directory, and strong knowledge of Microsoft 365 applications. The position offers a schedule of M-F with remote working options.

Qualifications

• 3+ years of experience in a technical support or IT help desk role.
• Hands-on experience with Active Directory for user management.
• Proficiency supporting Microsoft Azure AD and Entra ID environments.

Responsibilities

• Manage and resolve service desk tickets within defined SLAs.
• Provide technical support for hardware and software issues.
• Collaborate with IT teams to resolve complex issues.

Skills

Technical support

Active Directory

Microsoft 365 applications

Customer service skills

Tools

Freshservice

ServiceNow

Microsoft Azure

TeamViewer

Job description

At Keeley Companies, we believe in empowering our people and fulfilling career aspirations. Keeley is a career destination with countless opportunities for advancement, and a world-class family culture that is centered around creating the best possible environment for our people to thrive.

Keeley Construction is looking to hire an IT Support Desk Technician II to join our team in St. Louis, MO.

Primary Responsibilities

• Manage and resolve service desk tickets within defined SLAs, ensuringtimelyresolution and clear communication with clients.
• Provide technical support for hardware, software, and Microsoft platform issues via phone, email, in person, and remote sessions using TeamViewer.
• Provide expert support for Active Directory (AD), Microsoft 365, OneDrive, and Azure environments, including user management and troubleshooting.
• Offer detailed and well-documented troubleshooting steps, ensuring ticket history is accuratelymaintained.
• Collaborate with other IT teams as needed to resolve more complex issues, escalating when necessary.
• Provide high-quality customer service, ensuring that clients feel supported and informed throughout the troubleshooting process.
• Communicate clearly and professionally with clients, offering status updates and explanations in a way that is easily understood.
• Be a point of escalation for & help train Level I agents and/or interns.

Minimum Qualifications

Required:

• 3+ years of experience in a technical support or IT help desk role.
• Hands-on experience with Active Directory (user management, group policies, account administration).
• Proficiency supporting Microsoft Azure AD and Entra ID environments.
• Working knowledge of Microsoft 365 applications including Exchange Online, Teams, SharePoint, and OneDrive.
• Strong customer service skills with the ability to communicate technical concepts clearly to non-technical users.
• Comfortable working through ambiguous or complex technical issues with a methodical troubleshooting approach.

Preferred:

• Microsoft certifications such as MD-102, MS-900, AZ-900, or equivalent.
• CompTIA certifications (A+, Network+, Security+).
• Experience with ITSM platforms such as Freshservice or ServiceNow.
• Familiarity with Intune or similar endpoint management solutions.

Schedule: M-F 10:30am-6:00pm (one day per week remote)

All Keeley Brands (Keeley Construction Group, Keeley Properties, Keeley Restoration, Keeley Companies) do not accept unsolicited resumes from search firms, headhunters, or agencies. Any resume submitted to any employee of a Keeley company without a prior written search agreement will be considered unsolicited and the property of any Keeley Company. Please, no phone calls or emails.

All Keeley companies are proud to be an equal opportunity employer regardless of race, color, gender, age, sexual orientation, gender identity, gender expression, religious beliefs, marital status, genetic information, national origin, disability, protected veteran status, or any other basis protected by federal, state, or local law.