IT Service Desk Technician I–II

Southcentral Foundation (SCF); Anchorage (AK); On-site; USD 47,819 - 73,008; Full time

Job summary

Southcentral Foundation (SCF) in Anchorage, AK, is seeking a Service Desk Technician I/II to deliver high-quality IT service desk support onsite. The role includes documenting user contacts, handling incidents and service requests, and providing telephony, application, and hardware assistance.

Progression to Technician II is based on proven performance and additional responsibilities. Two levels exist to offer increased responsibility; candidates should meet IT knowledge requirements and Alaska

Qualifications

• 2 years of technical IT knowledge of hardware and software gained through work or personal experience.
• Must meet SCF driver requirements including Alaska driver’s license and clean driving record.
• Alaska Native/American Indian preference in employment.
• Employee health requirements and immunization compliance.

Responsibilities

• Provide high-quality friendly customer service to all users contacting centralized IT Service Desk.
• Document all user contacts according to guidelines; manage incident and service request tickets.
• Provide telephony, application, and hardware support; remote-control support.

Skills

IT knowledge

Customer service

Education

Associate degree in Information Technology

Tools

Microsoft Azure Fundamentals

Job description

Southcentral Foundation (SCF) in Anchorage, AK, is seeking a Service Desk Technician I/II to deliver high-quality IT service desk support onsite. The role includes documenting user contacts, handling incidents and service requests, and providing telephony, application, and hardware assistance.

Progression to Technician II is based on proven performance and additional responsibilities. Two levels exist to offer increased responsibility; candidates should meet IT knowledge requirements and Alaska