IT Service Desk Technician

TEKsystems; Detroit (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in Detroit is seeking a Field Service Representative to provide hardware support for PC and printer products. This hybrid role involves technical delivery, customer education, and managing service events. Candidates must have strong mechanical aptitude and customer service skills. The position offers a pay range of $17.00 - $20.00/hr with various benefits.

Benefits

medical

dental

vision

401(k)

life insurance

disability

HSA

transportation benefits

PTO

Qualifications

• Physical ability to lift and move 50 pounds.
• Onsite customer-facing experience required.
• Technical/mechanical hardware repair experience needed.

Responsibilities

• Configuring hardware, software, and network components.
• Installing and repairing units.
• Collaborating with escalation personnel on technical issues.

Skills

Desktop support

printer support

troubleshooting

Windows 10

customer service

Education

High School diploma or equivalent

Additional hardware training

Job description

Description:
This customer-facing, non-exempt PC/Printer field break/fix position provides hardware support and related services specifically to PC Product customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a significant plus. The environment is fast-paced and constantly changing, requiring positive attitudes and success in managing multiple stressors. Candidates must be self-contained, resourceful, and determined to succeed.

This team-based role involves self-starting, technical/mechanical delivery professionals. The environment presents daily challenges that include educating customers about technology, managing critical service events, and interacting with multiple levels of customer management. The team aims for complete customer satisfaction and business growth in a profitable manner and within budget. It is crucial for the Field Service Rep. to understand the financial and business impact of their work.

Typical reactive, on-site service events include:

1. Configuring hardware, software, and network components
2. Installing and repairing units
3. Collaborating with escalation personnel on technical action plans for PC/print issues

Core competencies include:

• Strong mechanical aptitude and experience with tools
• Aligning with customer needs while maintaining contractual commitments
• Troubleshooting hardware, software, networks, and switches
• Prioritizing multiple activities effectively
• Understanding financial impacts of service delivery
• Excellent interpersonal and communication skills
• Attention to detail and administrative responsibilities
• Business decision-making and risk management
• Independent thinking within standard procedures
• Industry/knowledge of technology solutions
• Ability to evaluate technical situations quickly
• Re-prioritization skills and working independently

Requirements:

• Physical ability to bend, crawl, sit, lift, and move 50 pounds
• Availability for scheduled and unscheduled overtime, including non-traditional days and holidays
• Onsite customer-facing experience
• Technical/mechanical hardware repair experience
• Ability to learn new technology quickly
• High School diploma or equivalent, with additional hardware training; college preferred

Skills: Desktop support, printer support, troubleshooting, Windows 10, imaging, hardware, help desk, active directory, installation, inventory management, customer service, ticketing system, and related skills.

Pay and Benefits: The pay range is $17.00 - $20.00/hr. Benefits may include medical, dental, vision, 401(k), life insurance, disability, HSA, transportation benefits, PTO, and more, subject to eligibility and change.

Workplace Type: Hybrid position in Detroit, MI.

Application Deadline: Anticipated to close on May 26, 2025.

About TEKsystems: We are a leading provider of business and technology services, supporting over 6,000 customers globally, including 80% of the Fortune 500. We focus on strategy, design, execution, and operations to deliver business value and positive community impacts. TEKsystems and TEKsystems Global Services are part of Allegis Group.

The company is an equal opportunity employer, considering all applications regardless of protected characteristics.