IT Service Desk & Systems Admin — Remote (24/7 Ops)

Lynker Corporation; Oregon; Híbrido; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive healthcare for employee

PTO & holidays

401(k) with company match

Employee stock ownership plan (ESOP)

Professional development

Annual bonus potential

Descripción de la vacante

Lynker Corporation is seeking a sharp IT Specialist - Service Desk and Systems Administrator to support the NCEP SWPC. The role combines advanced helpdesk troubleshooting with Windows system administration to ensure secure, reliable IT operations for a 24/7 forecast environment.

The ideal candidate will work from Boulder, CO but may operate remotely for the right applicant. The incumbent will manage Active Directory and Google Workspace, handle patching and imaging, and assist with security and

Formación

• 3+ years IT helpdesk support and systems administration in a Windows environment
• Strong knowledge of Windows OS, MS Office, and endpoint configuration/security tools
• Experience with endpoint encryption, MFA, and IT security compliance
• Troubleshooting hardware, software, desktop deployment, and network connectivity
• Familiarity with Service Desk ticketing systems and escalation workflows
• Excellent communication and customer service when supporting diverse users
• Experience in 24/7 operational environments or federal agencies is a plus
• Familiarity with NOAA/NWS IT standards, COOP, and cyber-security requirements
• Scripting/automation experience for Windows and mobile devices preferred
• Experience supporting conference room A/V and VOIP telephony
• Certifications such as CompTIA A+/Network+/Security+ or Modern Desktop Administrator would be beneficial
• U.S. Citizenship or Green Card holder; U.S. residence requirement per policy

Responsabilidades

• Identify, troubleshoot, and resolve user-reported technical problems on workstations and devices
• Respond to and resolve Service Desk tickets within SLAs
• Manage user accounts in Active Directory and Google Workspace; MFA setup
• Patch, upgrade, image, and configure Windows environments
• Provision desktop, laptop, and mobile devices with endpoint security agents
• Maintain 24/7 operational IT support for SWPC systems
• Perform asset management and inventory tracking
• Provide user training on system access, cybersecurity, and best practices
• Install and support networked AV and VOIP systems
• Assist with security audits and compliance tasks
• Support procurement through technical specifications and cost quotes
• Assist with hardware movements and asset audits
• Follow documented procedures with independent judgment

Conocimientos

IT helpdesk support

Windows environments

Active Directory

Google Workspace

MFA

endpoint encryption

security compliance

troubleshooting

customer service

Educación

Bachelor’s degree in atmospheric science, space physics, geophysics, engineering, computer science, or mathematics

Herramientas

Active Directory

Google Workspace

MAAS360

Manage Engine

Descripción del empleo

Lynker Corporation is seeking a sharp IT Specialist - Service Desk and Systems Administrator to support the NCEP SWPC. The role combines advanced helpdesk troubleshooting with Windows system administration to ensure secure, reliable IT operations for a 24/7 forecast environment.

The ideal candidate will work from Boulder, CO but may operate remotely for the right applicant. The incumbent will manage Active Directory and Google Workspace, handle patching and imaging, and assist with security and