IT Specialist - Service Desk Support and Systems Administrator

Lynker Corporation; Oregon; Híbrido; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive healthcare for employee

PTO & holidays

401(k) with company match

Employee stock ownership plan (ESOP)

Professional development

Annual bonus potential

Descripción de la vacante

Lynker Corporation is seeking a sharp IT Specialist - Service Desk and Systems Administrator to support the NCEP SWPC. The role combines advanced helpdesk troubleshooting with Windows system administration to ensure secure, reliable IT operations for a 24/7 forecast environment.

The ideal candidate will work from Boulder, CO but may operate remotely for the right applicant. The incumbent will manage Active Directory and Google Workspace, handle patching and imaging, and assist with security and

Formación

• 3+ years IT helpdesk support and systems administration in a Windows environment
• Strong knowledge of Windows OS, MS Office, and endpoint configuration/security tools
• Experience with endpoint encryption, MFA, and IT security compliance
• Troubleshooting hardware, software, desktop deployment, and network connectivity
• Familiarity with Service Desk ticketing systems and escalation workflows
• Excellent communication and customer service when supporting diverse users
• Experience in 24/7 operational environments or federal agencies is a plus
• Familiarity with NOAA/NWS IT standards, COOP, and cyber-security requirements
• Scripting/automation experience for Windows and mobile devices preferred
• Experience supporting conference room A/V and VOIP telephony
• Certifications such as CompTIA A+/Network+/Security+ or Modern Desktop Administrator would be beneficial
• U.S. Citizenship or Green Card holder; U.S. residence requirement per policy

Responsabilidades

• Identify, troubleshoot, and resolve user-reported technical problems on workstations and devices
• Respond to and resolve Service Desk tickets within SLAs
• Manage user accounts in Active Directory and Google Workspace; MFA setup
• Patch, upgrade, image, and configure Windows environments
• Provision desktop, laptop, and mobile devices with endpoint security agents
• Maintain 24/7 operational IT support for SWPC systems
• Perform asset management and inventory tracking
• Provide user training on system access, cybersecurity, and best practices
• Install and support networked AV and VOIP systems
• Assist with security audits and compliance tasks
• Support procurement through technical specifications and cost quotes
• Assist with hardware movements and asset audits
• Follow documented procedures with independent judgment

Conocimientos

IT helpdesk support

Windows environments

Active Directory

Google Workspace

MFA

endpoint encryption

security compliance

troubleshooting

customer service

Educación

Bachelor’s degree in atmospheric science, space physics, geophysics, engineering, computer science, or mathematics

Herramientas

Active Directory

Google Workspace

MAAS360

Manage Engine

Descripción del empleo

Overview

Lynker is seeking a sharp IT Specialist - Service Desk and Systems Administrator, for a long term contract supporting the National Centers for Environmental Prediction (NCEP) at the Space Weather Prediction Center (SWPC). Space Weather refers to variations in the space environment between the sun and Earth that can affect technologies in space and on Earth. Space weather is primarily driven by solar storm phenomena that include coronal mass ejections, solar flares, solar particle events and solar wind. These phenomena that are directed toward Earth are potential drivers of space weather events that can disrupt communications, satellite and airline operations, navigation and surveying systems, as well as electric power grids across large geographic regions on Earth. Space weather is a global issue and an understanding of solar storm phenomena is an important component to SWPC’s success at developing accurate space weather forecasts (event onset, location, duration, and magnitude).

The incumbent provides advanced technical support for users at SWPC. This role serves as the primary resolution point for complex IT issues beyond user-reported incident support, ensuring secure, reliable, and effective troubleshooting and resolution of hardware, software, and network problems. The technician also performs Windows Systems Administration tasks, supports operational continuity for the 24/7 forecast mission, and ensures compliance with IT security policies and configuration management standards. The position ensures secure, reliable, and responsive IT support across SWPC’s desktop computing environment, while also assisting with broad IT infrastructure initiatives.

The incumbent manages tasks from an established Help Desk trouble-ticketing system, administering email and endpoint encryption platforms, and supporting inventory and compliance requirements. This position requires strong technical troubleshooting capabilities, excellent communication skills, and a customer‑focused approach to problem resolution.

The Ideal IT Specialist - Service Desk Support and Systems Administrator will be located in the Boulder, CO, however the role could operate remotely for the right candidate.

This position is contingent on funding approval.

Responsibilities

• Identify, troubleshoot, and resolve user‑reported technical problems involving workstations, laptops, mobile devices, and peripherals.
• Respond to and resolve advanced Service Desk tickets within defined Service Level Agreements (SLAs) and to the highest thresholds of customer satisfaction.
• Perform advanced user account management in Active Directory and Google Workspace, including permissions, groups, and multi‑factor authentication (MFA).
• Perform client-system and server patching, upgrades, imaging, and configuration management for Windows environments.
• Coordinate and execute desktop, laptop, and mobile device provisioning, including end‑point security and configuration management agent installation (NBFS, MAAS360, Manage Engine.)
• Support the Space Weather Forecast Office (SWFO) by maintaining National Critical Systems (NCS) and Business Enterprise System (BES) desktops, laptops, and telephony platforms to ensure 24/7 operational availability.
• Perform asset management activities including: inventory control, labeling, tracking, receiving, sanitization, decommissioning, and reporting of service‑tagged equipment.
• Provide user training, education, and advanced guidance on system access, platform and OS usage, cybersecurity, and best practices.
• Install and support networked audio/visual systems for conference rooms, including cameras, projection devices, networked computers, and telephony.
• Assist senior system administrators with network authentication, server troubleshooting, and compliance with security audits.
• Research and develop technical specifications, provide cost quotes, and validate equipment orders to support procurement.
• Support physical movement, deployment, and decommissioning of hardware assets; assist the Property Manager with inventory tracking and asset audits.
• Follow documented technical task procedures, applying good judgment and best practices to complete assignments independently or under general guidance.

Qualifications

At least a Bachelor’s degree in atmospheric science, space physics, geophysics, engineering, computer science, or mathematics from an accredited institution and at least 3 years of experience in related areas.

• 3+ years of progressively responsible experience providing IT helpdesk support and systems administration in a Windows environment.
• Strong working knowledge of Windows operating systems (including Windows 10/11 and prior), Microsoft Office Suite, and endpoint configuration management and security tools.
• Experience with endpoint encryption, MFA, and IT security compliance practices.
• Proficiency in troubleshooting hardware, software, desktop deployment practices and network connectivity.
• Familiarity with Service Desk trouble‑ticketing systems and escalation workflows.
• Strong customer service and communication skills, with the ability to support users ranging from entry‑level to scientists and senior executives in a professional and courteous manner.

• Experience supporting IT services in a 24/7 operational environment or within a federal agency.
• Familiarity with NOAA/NWS IT and computing standards, Continuity of Operations (COOP) plans, cyber‑security standards and configuration management requirements.
• Working knowledge of scripting or automation tools for deploying, maintaining, patching and updating Windows‑based IT systems and mobile devices.
• Experience supporting conference room A/V equipment and VOIP telephony.
• Relevant industry certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate.

Candidates must be a U.S. Citizen or Green Card Holder to qualify (US Citizen must live in US for 3‑5 years prior to application) (Please indicate in your cover letter).

About Lynker

Lynker is a growing, employee owned, small business, specializing in professional, scientific and technical services. Our continually expanding team combines scientific expertise with mature, results‑driven processes and tools to achieve technically sound, cost effective solutions in hydrology/water sciences, geospatial analysis, information technology, resource management, conservation, and management and business process improvement.

We focus on putting the right people in the right place to be effective. And having the right people is critical for success. Our streamlined organization enables and empowers our talented professionals to tackle our customers' scientific and technical priorities – creatively and effectively.

Lynker offers a team‑oriented work environment, and the opportunity to work in a culture of exceptionally skilled professionals who embrace sound science and creative solutions. Lynker's benefits include the following:

Benefits

• Comprehensive healthcare for the employee at no monthly cost
• Healthcare benefit covers medical, prescription drug, dental, and vision
• Personal Time Off (PTO) Policy plus paid holidays
• Highly competitive compensation plan regularly calibrated against industry and location benchmarks
• 401(k) retirement plan with company‑matching
• Employee Stock Ownership Plan (ESOP) – we're all company owners!
• Flexible spending accounts
• Employee assistance program (EAP)
• Short‑ and long‑term disability insurance
• Life and accident insurance
• Tuition assistance/Training/Workforce improvement reimbursement per year
• Spot bonuses for exceptional performance
• Annual Employee Recognition Awards with bonuses
• Employee Referral Program
• Free centralized, self‑directed Learning Management System to learn at your own pace
• Personalized career growth plans for every employee

Lynker is an E‑Verify employer.

Lynker is an equal opportunity employer and makes all employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status under federal, state, or local laws.