IT Service Desk Specialist: User Support & Troubleshooting

Renuity, LLC; Madison (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Full benefits package

PTO and holidays

Career Advancement

Job summary

Renuity in Madison is seeking an IT Service Desk Specialist to deliver entry-level to intermediate IT support across the enterprise. You will diagnose issues, resolve incidents, and assist divisions and locations with IT inquiries.

Responsibilities include handling Windows, macOS, iOS, and iPadOS, leveraging M365 suite, and maintaining clear communication with users via phone, email, and chat. Join a collaborative Technology Services team focused on reliable service delivery.

Qualifications

• Bachelor’s/technical degree or equivalent IT certification.
• 1+ years IT support experience preferred.
• Experience supporting Windows, macOS, iOS, and iPadOS preferred.
• Familiarity with M365 apps (Teams, SharePoint, OneDrive) and basic networking.

Responsibilities

• Deliver high-level customer service and resolve IT incidents and service requests.
• Diagnose issues and provide troubleshooting for software, hardware, and network problems.
• Collect information and communicate clearly with users via phone, email, or chat.
• Escalate complex issues per SLA and document issue notes for escalation teams.
• Prioritize incidents and requests, and keep users informed on progress.

Skills

IT Experience

OS Support

Customer Communication

Troubleshooting

Problem Solving

Collaboration

Documentation

Education

Technical degree in information systems or related field

Tools

M365

Teams

SharePoint

OneDrive

Job description

Renuity in Madison is seeking an IT Service Desk Specialist to deliver entry-level to intermediate IT support across the enterprise. You will diagnose issues, resolve incidents, and assist divisions and locations with IT inquiries.

Responsibilities include handling Windows, macOS, iOS, and iPadOS, leveraging M365 suite, and maintaining clear communication with users via phone, email, and chat. Join a collaborative Technology Services team focused on reliable service delivery.