IT Service Desk Specialist: Real-Time Support & On-Call

Claytoncountyga

Georgia

On-site

USD 38,000 - 48,000

Full time

4 days ago

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Job summary

Clayton County is seeking a Service Desk Technician to provide real-time IT support via phone and remote desktop. This role serves as the first and last point of contact for IT service issues, offering strong customer service and problem-solving skills.

The position includes troubleshooting hardware, software, networking, and printer problems, with after-hours on-call support on a rotating schedule. An Associate Degree in IT or related field (or HS diploma with relevant experience) is required,

Qualifications

Associate Degree in Information Technology or related field plus 1 year of experience, or High School Diploma plus 2 years experience in computer network installation/maintenance.
Must possess a valid Georgia driver's license and provide a personal vehicle for county business, including after-hours travel.

Responsibilities

Diagnoses problems related to PCs, terminals, printers, and peripherals; troubleshoots network connectivity.
Installs and maintains computers, software, hardware, and network adapters; configures printers and network printers.
Maintains VoIP systems and related devices; conducts routine tests and preventive maintenance as needed.
Maintains inventory of equipment and parts; requests replacements as needed.
Provides after-hours on-call support via phone or remote access to county network.
Communicates with supervisor and other departments to review status and resolve issues.