Service Desk Technician I — Second Shift Support

claytonhomes; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with company match

Medical / Dental / Vision

Paid Time Off (PTO)

Quarterly bonus program

Wellness programs

Onsite gym and facilities

Volunteer Time Off

Job summary

Clayton is seeking a Service Desk Technician I to act as the first point of contact for team members requiring technical assistance. You will troubleshoot hardware, software, and networking issues, manage incident queues, and communicate effectively with customers and IT teams to implement new functionality.

The role emphasizes remote troubleshooting, knowledge sharing, and collaboration with Desktop Support and Systems Engineering. Evening shift timing is 11:00am–8:00pm ET.

Qualifications

• Must have strong problem-solving and analytical abilities.
• Customer service mindset with prompt communication across channels (email, phone, Teams).
• Experience in remote troubleshooting and diagnosing hardware/software/network issues.
• Ability to work independently in a remote-friendly environment.
• Strong written and verbal communication with diverse teams.
• Willingness to work 11:00am–8:00pm Eastern (Second Shift).

Responsibilities

• Provide phone queue support and triage for end users.
• Manage incident (ticket) queue and ensure timely resolution.
• Communicate clearly with customers, team and leadership.
• Diagnose and troubleshoot hardware, software and network issues.
• Offer remote solutions and guidance based on diagnostics.
• Document solutions and share knowledge for future incidents.

Skills

Problem-solving

Customer service

Communication

Time management

Attention to detail

Documentation

Remote work

Tools

IT Service Management

Issue Tracking

Network Troubleshooting

System Administration

Job description

Clayton is seeking a Service Desk Technician I to act as the first point of contact for team members requiring technical assistance. You will troubleshoot hardware, software, and networking issues, manage incident queues, and communicate effectively with customers and IT teams to implement new functionality.

The role emphasizes remote troubleshooting, knowledge sharing, and collaboration with Desktop Support and Systems Engineering. Evening shift timing is 11:00am–8:00pm ET.