IT Service Desk Specialist — Quick, Expert Tech Support

Sonaca; Saint Charles, Northern (MO, KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) match

Competitive wages

Paid holidays

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Accidental coverage

Short-term disability

Long-term disability

Employee assistance plan

Wellness program

Tuition assistance

Job summary

Sonaca North America is seeking an IT Service Desk Specialist to provide technical assistance for computer systems, hardware, and software. You will respond to queries, run diagnostics, and implement solutions while upholding company values and ethics.

The role requires strong communication, a technical degree (preferred), and the ability to work in a high-demand, teamwork-driven environment. After-hours support and continuous improvement in processes are expected.

Qualifications

• Technical degree preferred.
• Proficient in Microsoft Office.
• Knowledge of Microsoft desktop OS.
• Strong interpersonal and customer service skills.
• Ability to identify and resolve problems quickly.

Responsibilities

• Provide technical assistance via phone, email, or walkups for IT issues.
• Troubleshoot desktop hardware, OS, and software; escalate as needed.
• Document issues and solutions in the Knowledge Base.
• Assist with after-hours/on-call support as required.
• Ensure licensing compliance and asset management.

Skills

Technical support

Microsoft Windows

Microsoft Office

Customer service

Troubleshooting

Education

Technical degree preferred

Job description

Sonaca North America is seeking an IT Service Desk Specialist to provide technical assistance for computer systems, hardware, and software. You will respond to queries, run diagnostics, and implement solutions while upholding company values and ethics.

The role requires strong communication, a technical degree (preferred), and the ability to work in a high-demand, teamwork-driven environment. After-hours support and continuous improvement in processes are expected.