IT Service Desk Specialist — After-Hours Support

LMI Aerospace, Inc.; Saint Charles (MO); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

401(k) retirement savings with company

Competitive wages

Paid holidays

Paid time off

Medical, dental, vision, life, and AD&

Short-term disability

Long-term disability

Employee assistance program

Wellness program

Tuition assistance

Job summary

Sonaca North America is seeking an IT Service Desk Specialist to provide technical assistance and support for computer systems, hardware, and software. You will respond to queries, run diagnostics, and implement solutions while modeling our values and ethics.

You will troubleshoot desktop problems, install fixes, log calls, and sometimes provide after-hours support. Knowledge-sharing and maintaining licenses are part of the role.

Qualifications

• Technical Degree is preferred.
• Proficient in Microsoft Office and knowledge of Microsoft desktop OS.
• Ability to identify and resolve problems and maintain confidentiality.
• Excellent interpersonal and customer service skills.
• Eager to learn and adapt to different technologies.
• Detail oriented with good communication.
• Organizational and prioritizing skills.
• Willingness to work in a high stress and changing environment.
• Self-motivated and team oriented.
• Able to work extended hours including evenings and weekends if needed.

Responsibilities

• Through phone, email or walkups provide technical assistance for issues related to computer systems, software and hardware.
• Troubleshoot desktop hardware, OS and software problems and escalate as needed.
• Research desktop related issues via web, manuals and other sources.
• Install fixes on computers as needed.
• Receive and log incoming calls for users.
• After hours/on-call support and follow up to ensure resolution.
• Track metrics to measure performance and document procedures in Knowledge Base.
• Maintain compliance with desktop software licenses and licensing before installation.
• Notify IT Management and remove unapproved user-installed software.
• Assist with other IT issues as assigned.

Skills

Proficient in Microsoft Office

Microsoft desktop OS

Problem identification & resolution

Interpersonal & customer service

Willingness to learn & adapt

Detail oriented

Organizational & prioritization

Work well under pressure

Self-motivated

Teamwork in a participative env

Education

Technical Degree is preferred

Job description

Sonaca North America is seeking an IT Service Desk Specialist to provide technical assistance and support for computer systems, hardware, and software. You will respond to queries, run diagnostics, and implement solutions while modeling our values and ethics.

You will troubleshoot desktop problems, install fixes, log calls, and sometimes provide after-hours support. Knowledge-sharing and maintaining licenses are part of the role.