IT Service Desk Specialist - Incident & ITIL Expert

US Federal Communications Commission; Washington (District of Columbia); On-site; USD 120,000 - 150,000; Full time

Job summary

The US Federal Communications Commission (FCC) ITSM and IT Service Desk group, in the Office of the CIO, located in Washington, DC, seeks qualified candidates for a GS-14 level IT service management position. Relocation expenses are not paid and the vacancy may be used to fill additional positions within 90 days.

Applicants must meet the specialized experience requirements, including coordinating technical support activities, analyzing IT policies, and ensuring secure, reliable end-user IT

Qualifications

• Required competencies include attention to detail, customer service, decision making, information management, interpersonal skills, oral communication, problem solving, teamwork and technical competence.
• Specialized experience at the GS-13 level is required, with defined areas of IT service delivery and contract oversight knowledge.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Job description

The US Federal Communications Commission (FCC) ITSM and IT Service Desk group, in the Office of the CIO, located in Washington, DC, seeks qualified candidates for a GS-14 level IT service management position. Relocation expenses are not paid and the vacancy may be used to fill additional positions within 90 days.

Applicants must meet the specialized experience requirements, including coordinating technical support activities, analyzing IT policies, and ensuring secure, reliable end-user IT